Customer Care

Our daily commitment is to guarantee you the most comfortable travel experience possible.
If, despite this, we have not come up to your expectations, then please let us know!

Any complaints (operational changes, difficulties at port terminals, problems on board etc. …) and suggestions can be sent:

By post to the address:

GRANDI NAVI VELOCI SPA CUSTOMER CARE
Via Balladyer 7
16149 Genova


Or by email to: This email address is being protected from spambots. You need JavaScript enabled to view it.
Please make sure you include:

  • Ticket number
  • Name of ticket holder
  • Date and travel route
  • Reason for complaint

 

Download information notice on delays.