After your purchase

Everything you need to know if you wish to make changes after purchasing your GNV ferry ticket..

How can I change the information on a ticket?

What is the procedure for cancelling a ticket?

Is it possible to pay for the booking after boarding?

I’ve received an SMS that I haven’t understood: it informs me of an operational change.

Why can’t I have a refund in respect of a decrease in the actual price of the ticket?

How can I change the information on a ticket?

Contact us on 010-2094591, quoting the number of the ticket. Changing or integrating (partially/totally) your date or place of birth, your passport number or nationality entails a fee of €25. Changing or integrating (partially/totally) a vehicle license plate or description entails a fee of €25. Changing the information (partially/totally) in the “surname” and “name” fields on the screen “passengers’ names” entails a fee of €25 and the re-evaluation of all the items on the ticket based on the current tariff at the time of substitution.

What is the procedure for cancelling a ticket?

If you have purchased your ticket on the website or through our Contact Center, you must send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it or a fax to 010-2094225; if you purchased it from a Travel Agency, please contact them.

Cancellations must be communicated within the time limits listed below and the following penalties will be applied: from the moment of booking until 20 days before departure, 20%; from 19 days to 4 days before departure, 25%; from 3 days to 2 hours before departure, 50%. The above deductions are applied to the total of the tariffs for Passengers, booked vehicles and additional taxes. The cancellation date and time must be noted on the ticket by the Company or the Travel Agency that issued the ticket. The calculation of the time limits runs from the day following the cancellation date and includes the departure date. There will be no refund if you cancel/annul the ticket less than 2 hours before departure, or if you fail to show up in the established time for boarding without having given advance communication to the Company for the occurrence of any of the circumstances set out in Paragraph 400 Cod. Nav. In the event of the cancellation of a ticket that has already been changed, the more expensive penalty will be applied, based on the date the changes were made. It is not possible to partially cancel a ticket, therefore cancellation is considered to refer to the entire travel document. We advise Passengers to take out an insurance policy that covers the above-mentioned cancellation penalties.


Is it possible to pay for the booking after boarding?

No. Payment must be made at the time of purchase of the ticket.

I’ve received an SMS that I haven’t understood: it informs me of an operational change.

Contact us on 010-2094591, quoting your ticket number: our operators will give you all the relevant information.

Why can’t I have a refund in respect of a decrease in the actual price of the ticket?

The Transport General Conditions do not provide this type of refund.

Couldn’t find the answer you were looking for? Contact us or call the Contact Center on +39 010 2094591.