MyGNV Regulations

Promoting entity

Grandi Navi Veloci S.p.A. (hereinafter “GNV”) with registered office in Calata Marinai d’Italia - 90146 Palermo (Italy) and operating office in Via Balleydier 7 - 16149 Genova (Italy), Italian tax code and VAT number 13217910150, registered with the Chamber of Commerce of Palermo R.E.A. No. 268303.


The initiative will take place in the Italian territory.

Type and name



The initiative will last from 1 May 2018 to 30 April 2019.

Spending vouchers request by 31 October 2019.


To promote the GNV ferry services by rewarding customer loyalty.


All passengers registered with the MyGNV fidelity card.


GNV organises this initiative to reward participants by granting them spending vouchers in the form of GNV discounts, as specified in the table below. The spending vouchers can be earned by purchasing GNV ferry tickets until reaching the total points indicated in the table below.

To adhere to the initiative, the customers must be registered with or sign up for the MyGNV fidelity card. Registration is free and can be made by any passenger.

After completing the registration process correctly and logging in for the first time, the participants will receive an e-mail with the participation code identifying them in the programme. On making a purchase, this code can be used to transform the purchase value into credits which can be cumulated to obtain the relevant spending vouchers.

The participants can access a private Web session via the Internet in the website, where they can view the rules of the initiative and the points accumulated through ticket purchases, or modify their data and deregister from the initiative.

Each participant is responsible for communicating, within maximum 30 days from the ticket purchase date, any errors in the points crediting procedure, also due to the incorrect allocation of the personal code.

Points collection procedures:

To collect points, the participants must request – during the purchase/option/pre-sale phase – the GNV ticket to be associated with their participation code. The accumulated value is recognised on the basis of the value paid and only if the purchased service was actually used. The points will be credited only once the trip has been made.

The value of the ticket will be transformed into points according to the following ratio:

1 point equal to 10 Euro of tickets purchased.

Points can be collected on the participation code on the same date of issue of the ticket through all channels.

Points can also be collected after this date and within 30 days from the date of the trip, exclusively through the MyGNV reserved area (

The spending vouchers can only be earned if one of the thresholds has been reached.

To be considered valid, the tickets must include among the passengers the holder of the MyGNV card.

The points are credited to the single participation code. The same person cannot participate with more than one code.

To ensure the initiative can take place, GNV implements a dedicated information system that counts the ticket purchases made with the participation code and updates the points total whenever spending vouchers are collected.

To obtain the benefits offered by the programme, the holders of the rights must keep their original tickets purchased and used and submit them on request.

GNV reserves the right to arrange, during the course of the current initiative, any additional promotional activities aimed at favouring the participants. These may include, in particular, extending the duration of the initiative and introducing supplementary spending vouchers or more favourable conditions for the participants.

In general, these conditions will be notified to the participants through the advertising material made available by GNV on the website and in the private Web session reserved for each participant.

Request for spending vouchers

Once the relevant points thresholds have been reached, the participant may request the desired spending voucher consisting in a discount, as shown in the table below.

Following the request, GNV will run checks to verify the correctness of the tickets that generated the relevant credit.

The spending vouchers must be requested at least 5 working days before the departure date from the GNV Contact Centre by contacting +39 010 2094591.

For any other type of information, customers may write to the following e-mail address: This email address is being protected from spambots. You need JavaScript enabled to view it..

The spending vouchers can be collected by the entitled subjects once they reach the points total corresponding to the desired threshold and can be requested within maximum six months from the date of expiry of the initiative, by and no later than 31 October 2019.

Spending vouchers

The spending vouchers consist in discounts that can be used to purchase GNV ferry tickets. The participants can use the spending vouchers once they reach the points thresholds indicated below:

The discounted ticket will be issued by GNV after verifying the seat availability. The ticket will then be sent via e-mail.

GNV will allow all participants who have collected points up to 30/04/2018 during the past initiative to carry forward any points still available. In other words, these points will be aligned to the new thresholds according to a conversion factor, so the customer can retain the amount of the spending voucher accrued up to that date.

The points thus converted can be used up to 31/10/2018.

The spending voucher does not apply to any taxes applied to the ticket.

Only one spending voucher can be used for each ticket. The spending vouchers described above cannot therefore be cumulated nor can they be cumulated with other spending vouchers and/or discounts issued through the coupon code.

The spending voucher can also be used to purchase tickets having a lower price than the value of the accrued spending voucher. In this case, however, the participants will not be entitled to a refund nor may they use the residual value of the spending voucher on another purchase.

Moreover, the participants will not be entitled to the re-crediting of points if the ticket they were used for is cancelled.

Any spending vouchers not used by the specified deadlines will not be subject to extensions or re-issue.

In addition, the spending voucher:

· cannot be split and must be used for a single payment;

· cannot be refunded or converted into cash;

  • is strictly personal;

· cannot be transferred in any way behind payment to third parties by the participants. The promoting company reserves the right to carry out the relevant checks;

· cannot be cumulated with any other promotional initiatives launched by GNV, unless otherwise specified by the latter.

All aspects pertaining to the ticket and the transport are subject to the rules in force appearing under the “Transport Terms and Conditions” of GNV.

Processing of personal data

Pursuant to Art. 13 of (Italian) Legislative Decree no. 196/2003, Grandi Navi Veloci S.p.A., with registered office in Calata Marinai d’Italia - 90146 Palermo (Italy) and operating office in Via Balleydier 7 - 16149 Genova (Italy), in its role of data controller, notifies the participants in the “MyGNV” initiative that their personal data will be processed for the sole purpose of enabling and managing their participation in the current initiative.

The personal data will be processed on printed or electronic media for the duration of the operation, after which it will be destroyed. The processing of personal data for the above-mentioned aim does not require the participants’ consent, as set forth in Art. 24, Paragraph 1, letter b) of Legislative Decree no. 196/2003.

The data will not be diffused.

The data may be communicated to the Head and to the company departments involved in managing the initiative.

The external data processor pursuant to Art. 29 of Legislative Decree no. 196/2003 is the company Grandi Navi Veloci S.p.A.

The participants may exercise the rights set forth in Art. 7 of Legislative Decree no. 196/2003, including the right to access their personal data, oppose its processing or request its integration, correction or cancellation by sending a written request to the operating office of GNV in Via Balleydier 7 - 16149 Genova (Italy) or writing to the e-mail address This email address is being protected from spambots. You need JavaScript enabled to view it..


GNV reserves the right to modify, even partially and at any time, the operating procedures and method of participating in the initiative, by publishing such changes on the website and in the private Web sessions reserved for each participant.

Exclusion of the regulation governing spending voucher events

It is hereby declared that pursuant to Art. 22-bis of (Italian) Decree Law no. 91/2014, inserted with the conversion into Law no. 116/2014, has amended Art. 6, Paragraph 1, of Italian Presidential Decree no. 430/2001, expanding the cases not regarded as spending voucher competitions and operations.

On the basis of the new letter c-bis), the concept of spending voucher competitions and operations excludes “events in which, with regard to a specific expense, with or without access threshold, the spending vouchers consist of vouchers to be used for a subsequent purchase in the same point of sale that issued said vouchers or in another point of sale of the same trade name or company”.

Firm date:

In order to define the firm date of these rules, we hereby declare that the latter have been signed with digital signature and marked pursuant to the Digital Administration Code – Legislative Decree no. 82 of 7 March 2005 and subsequent amendments.