Frequent questions (FAQ) about operations change and journeys’ cancellation due to COVID-19 emergency

Extraordinary measures COVID-19 taken to guarantee safety and comfort of passengers

Until July 15, there is a ban on entry and transit to Italy for those who in the fourteen days before stayed or transited in these 13 countries: Armenia, Bahrain, Bangladesh, Brazil, Bosnia and Herzegovina, Chile, Kuwait, North Macedonia, Moldova, Oman, Panama, Peru,Dominican Republic

Up-to-dated information about GNV routes:

Lines to and from Sicily

All persons who intend to embark on airlines or shipping lines to Sicily, who are not resident or domiciled in the region, are required to register at the following link, for the sole purpose of monitoring entries and stays throughout the region: https://siciliasicura.costruiresalute.it/register

Lines to /from Sardinia

All the people who intend to embark on airlines or sea lines directed in Sardinia, regardless of the places of origin and for the sole purpose of monitoring the entrances and permanences throughout the regional territory, are required to download anf fill in the form, for all the details: https://www.regione.sardegna.it/j/v/2568?&s=405469&v=2&c=94255&t=1
By way of exception and in order to prevent any critical public order:

• until the 12th of June 2020, passengers who have not completed yet the registration before boarding throuhg internet, can do it manually directly on board and delivery the form, directly at arrival, to medical centre of arrival port or aiport.

Lines to/from Morocco

Requirements lines from Italy/France to Morocco

We are happy to inform you that from 15/07 Moroccan citizens resident abroad or resident in Morocco will be able to return to travel on board our ships. The active European ports will be those of Genoa (Italy) and Sète (France).

As for the rules and requirements for travel, we still have no official details. Follow us on our channels for all updates

Requirements lines from Morocco to Italy

From 1st July, entries into Italy from countries other than the European Union with obligation of fiduciary isolation are allowed. (The fiduciary isolation consists of a period of 14 days spent in the house)

It is mandatory for passengers to fill in the form (click here to download) to be delivered to the carrier at check-in. 

Travelers are not allowed without their own vehicles on arrival, therefore will be denied boarding to those who have declared the use of public transport in self-certification.

The obligation of fiduciary isolation does not apply to:

• crew of means of transport;

• travelling staff;

• who enters for proven employment, if he is a national or resident in one of the following countries: Italy, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden and Hungary, Iceland, Liechtenstein, Norway, Switzerland, Andorra, Monaco, Republic of San Marino, Vatican City State, United Kingdom of Great Britain and Northern Ireland);

• health personnel entering Italy for the exercise of health professions;

• cross-border workers entering and leaving to go to work and return home;

• personnel from companies with head or secondary offices in Italy who return to Italy after travel abroad for work of no more than 120 hours (5 days);

• officials and other servants of the European Union, of international organisations, staff of diplomatic missions and consulates, military personnel in the performance of their duties;

• pupils and students who are studying in a State other than that in which they live and who return home at least once a week;

• short stay in Italy (up to 120 hours in total) for reasons of work, health or absolute urgency;

• airport transit;

• transit of no more than 36 total hours to reach your country of residence (for example, entering Italy with a ferry from Greece to continue by car to your home in Germany).

Lines to and from Tunisia

Requirements lines from Italy to Tunisia

Since 1 July 2020, travel is subject to restrictions imposed by the Tunisian Government, according to the latest provisions of the Health Ministry, three groups of countries have been identified:

• GREEN (including Italy, Switzerland, France, Spain and Germany): no restrictions on travel
• ORANGES: required negative PCR test 72 hours before departure ship + quarantine 14 days at home (hotel if tourists). Possibility to exit quarantine after 6 days if negative PCR test submitted
• RED: not allowed tourists (only Tunisians resident in these countries), required negative PCR test 72 hours before departure ship + quarantine 7 days in dedicated facility at the passenger’s expense + 7 days additional quarantine at home.

The assessment of the trip will be considered the country of residence of the passenger, who must in any case fill out a form on his health at check-in before starting the trip 

List of countries

Requirements lines from Tunisia to Italy

From 1st July, entries into Italy from countries other than the European Union with obligation of fiduciary isolation are allowed. (The fiduciary isolation consists of a period of 14 days spent in the house)

It is mandatory for passengers to fill in the form (click here to download) to be delivered to the carrier at check-in. 

Travelers are not allowed without their own vehicles on arrival, therefore will be denied boarding to those who have declared the use of public transport in self-certification.

The obligation of fiduciary isolation does not apply to:

• crew of means of transport;

• travelling staff;

• who enters for proven employment, if he is a national or resident in one of the following countries: Italy, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden and Hungary, Iceland, Liechtenstein, Norway, Switzerland, Andorra, Monaco, Republic of San Marino, Vatican City State, United Kingdom of Great Britain and Northern Ireland);

• health personnel entering Italy for the exercise of health professions;

• cross-border workers entering and leaving to go to work and return home;

• personnel from companies with head or secondary offices in Italy who return to Italy after travel abroad for work of no more than 120 hours (5 days);

• officials and other servants of the European Union, of international organisations, staff of diplomatic missions and consulates, military personnel in the performance of their duties;

• pupils and students who are studying in a State other than that in which they live and who return home at least once a week;

• short stay in Italy (up to 120 hours in total) for reasons of work, health or absolute urgency;

• airport transit;

• transit of no more than 36 total hours to reach your country of residence (for example, entering Italy with a ferry from Greece to continue by car to your home in Germany).

For more info: https://ambtunisi.esteri.it/ambasciata_tunisi/it/ambasciata/news/dall_ambasciata/2020/03/aggiornamenti-sul-coronavirus-covid.html

Lines to and from Albania

Requirements BARI-DURRES:

Since June 23rd , passengers journesy form Bari to Durres are opened againg for  Albanian citizens.

For all the others, until 14 July it is possible to travel only for proven work needs, of absolute urgency or for health reasons. In any case, it is allowed to return to your home, home or residence (art. 6 paragraph 2 of the dpcm 11/06/20 and subsequent order of 30/06/20). 

Requirements DURRES-BARI:

From 23rd  of June to 14th of July  European and Albanian citizens with permanent residence in Italy and in any case equipped with self-certification can travel from Durres to Bari. (click here to download)

For more info: https://ambtirana.esteri.it/ambasciata_tirana/it/ambasciata/news/dall_ambasciata/2020/06/aggiornamento-in-merito-alla-riapertura.html

Lines to and from Spain

Requirements for the Genoa Barcelona line:

From the 21st of June, journey from Spain to Italy are not subject to any restrictions. It remain the obbligation to comply with measures adopted to refrain the contagion

Requirements for Barcelona Genoa line:

From the 3rd of June, journey from Spain to Italy are not subject to any restrictions. It remain the obbligation to comply with measures adopted to refrain the contagion

For more information: https://ambmadrid.esteri.it/ambasciata_madrid/it/ambasciata/news/dall_ambasciata/2020/06/emergenza-covid-19-coronavirus.html

Cancelation ticket

Cancellation and ticket change In this moment of emergency, GNV has introduced some innovations in its cancellation policy, maintaining a strong focus on its customers, sustainability and continuity of services provided. In particular, three possible alternatives have been identified:

1. For all tickets and pre-sales that have been issued before 8 June 2020 and that have been or will be cancelled by the Company or the Customer, it will be possible to receive a refund coupon valid for the total amount of the journey, including the return if existing, to be redeemed by 15 October 2021 for journeys by 15 October 2021, on all routes, always subject to availability. These rules are by way of derogation from the current transport conditions.
   
   The refund coupon is also valid for:
   • pre-sales confirmations made after 8 June 2020 but activated before this date;
   • cancellation of a ticket issued after 8 June 2020 but regarding a change or alteration of a previously issued ticket.
     
     

   Please note: The refund coupon is nominative and non-transferable. It is also not applicable to pre-sales and options already issued.

   The ticket issued with the coupon is not modifiable. Coupon is not refundable. The coupon included in pre-sales and/or options not converted into tickets cannot be reused.

    

2. For all tickets and pre-sales that have been or are cancelled by the Company for reasons related to health emergency regardless of the date of issue, customers will receive a refund coupon as per the conditions indicated in point 1.
   
   
3. All the tickets and pre-sales issued and cancelled by the Customer after 8 June 2020, will be reimbursed according to the penalties provided in case of cancellation as stated in the General Conditions of Passenger Transport of the Company https://www.gnv.it/en/general-conditions.html