FAQs Passengers with Special Needs
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I am a passenger in need of assistance, what should I do?
For reservations you can contact the Contact Center from 8.00 to 21.00.
Do you need assistance for yourself or for those traveling with you? Contact us preferably 5 days and no later than 48 working hours before departure by filling out the contact form selecting the "People with reduced mobility" option and also inform us of any need for assistance during boarding or on board.
GNV has PMR cabins available on its ships that can only be booked through the Contact Center, dedicated to people with reduced mobility or people with disabilities, whose condition requires adequate attention. Please also contact the Contact Center for any companion and/or guide dog needs.
For further information, also consult the General Conditions.
Remember to contact the port terminals also for assistance in the port; here you can find a list of contacts to contact: PMR assistance contacts.
Can I travel if I am pregnant?
Pregnant passengers must inform the ship command before embarking.
Passengers past the 6 month of pregnancy, without complications, must have a medical certificate attesting that they are able to travel by sea.
The certificate must be presented to the Ship Officer who requests it along with the completed indemnity form, which can be downloaded from www.gnv.it, picked up at the GNV ticket offices, or received by calling the Grandi Navi Veloci Contact Center at +39 010 2094591.
For other cases, the pregnant Passenger must have a medical certificate authorising travel regardless of the number of months pregnant.
It is the Captain’s option to prohibit the pregnant passenger embarking whenever conditions render travel inadvisable.
What procedure should be adopted for a pregnant passenger?
The pregnant passenger must have the form provided by GNV compiled by her physician no more than one week before departure and send it to pmr@gnv.it, for assessment of the feasibility of embarkment with the health director.
The same form must be given to the ship personnel at the time of embarkment.
It is the Captain’s option to prohibit the pregnant passenger embarking whenever conditions render travel inadvisable.
Passengers who are refused embarkment due to the unchallengeable assessment of the ship command will be reimbursed.