FAQs Changes and Cancellations

For cancellation of tickets purchased on the GNV website and through the Contact Center, contact us, to learn more visit the page Information and Booking.

To cancel tickets purchased through a travel agency or Olta, contact the issuing agency.

To cancel tickets purchased through the port ticket offices, contact the ticket office where they were purchased, or contact us, to learn more visit the page Information and Booking and then reimbursement can be picked up at the ticket office.

For all bookings made from 12/10/2026 onwards, on all routes* and for travel until September 2027, GNV has introduced the new Superpromo, Standard and Flexy fares, each offering different flexibility and cancellation conditions.

Superpromo Fare

The Superpromo fare is the most economical option for those looking for the lowest price and who do not require flexibility. In the event of cancellation, a fee equal to 100% of the ticket price applies from the moment of purchase.

Standard Fare

The Standard fare offers a good balance between affordability and flexibility. In the event of cancellation, the following fees apply:

• 35% from the time of booking up to 20 days before departure;
• 50% from 19 to 14 days before departure;
• 75% from 13 to 7 days before departure;
• 100% from 6 days before departure up to less than 2 hours before the scheduled departure;
• 100% of the advance payment for a presale booking that has not yet been converted.

Flexy Fare

The Flexy fare is designed for those who want maximum flexibility. In the event of cancellation:

• no cancellation fee up to 7 days before departure;
• 100% from 6 days before departure up to less than 2 hours before the scheduled departure;
• 100% of the advance payment for a presale booking that has not yet been converted.

* For routes to Albania and the Balearic Islands, the following cancellation conditions apply:

• Albania: free cancellation up to 7 days before departure. After this deadline, a cancellation fee equal to 100% of the ticket price applies.

• Balearic Islands: free cancellation up to 3 days before departure. After this deadline, a cancellation fee equal to 100% of the ticket price applies.

• If an advance booking that has not yet been converted into a ticket is cancelled, a cancellation fee equal to 100% of the deposit paid applies.

*Excluding the Almeria–Nador route, for which cancellation is free up to 2 hours before departure. After this deadline, the following cancellation fees apply:

• 100% less than 2 hours before departure;
• 100% of the advance payment for a presale booking that has not yet been converted.

 

For bookings made from 10/06/2026 until 11/10/2026, on all routes* and for travel until May 2027, the following cancellation fees apply:

• 25% from the time of booking up to 20 days before departure;
• 30% from 19 to 14 days before departure;
• 40% from 13 to 7 days before departure;
• 100% from 6 days before departure up to 2 hours before departure;
• 100% less than 2 hours before departure;
• 100% of the advance payment for a presale booking that has not yet been converted.

*Excluding the Balearic Islands and Albania routes, for which cancellation is free up to 7 days before departure. After this deadline, the following cancellation fees apply:

• 30% from 6 to 4 days before departure;
• 50% from 3 days before departure up to 2 hours before departure;
• 100% less than 2 hours before departure;
• 100% of the advance payment for a presale booking that has not yet been converted.

*Excluding the Almeria–Nador route, for which cancellation is free up to 2 hours before departure. After this deadline, the following cancellation fees apply:

• 100% less than 2 hours before departure
  
• 100% of the advance payment for a presale booking that has not yet been converted. 

From 22/05/2026 to 09/06/2026, for bookings on all routes* and for travel until December 2026, cancellation is free up to 14 days before departure. After this deadline, the following cancellation fees apply:

• 40% from 13 to 7 days before departure;
• 100% from 6 days before departure up to 2 hours before departure;
• 100% less than 2 hours before departure;
• 100% of the advance payment for a presale booking that has not yet been converted.

*Excluding the Balearic Islands and Albania routes, for which cancellation is free up to 7 days before departure. After this deadline, the following cancellation fees apply:

• 30% from 6 to 4 days before departure;
• 50% from 3 days before departure up to 2 hours before departure;
• 100% less than 2 hours before departure;
• 100% of the advance payment for a presale booking that has not yet been converted.

*Excluding the Almeria–Nador route, cancellation is free up to 2 hours before departure. After this deadline, the following cancellation fees apply:

• 100% less than 2 hours before departure
  
• 100% of the advance payment for a presale booking that has not yet been converted. 

From 26/11/2025 to 21/05/2026, for bookings on all routes* and for travel until December 2026, the following cancellation fees apply:

• 25% from the time of booking up to 20 days before departure;
• 30% from 19 to 14 days before departure;
• 40% from 13 to 7 days before departure;
• 100% from 6 days before departure up to 2 hours before departure;
• 100% less than 2 hours before departure;
• 100% of the advance payment for a presale booking that has not yet been converted.

*Excluding the Balearic Islands and Albania routes, for which cancellation is free up to 7 days before departure. After this deadline, the following cancellation fees apply:

• 30% from 6 to 4 days before departure;
• 50% from 3 days before departure up to 2 hours before departure;
• 100% less than 2 hours before departure;
• 100% of the advance payment for a presale booking that has not yet been converted.

*Excluding the Almeria–Nador route, for which cancellation is free up to 2 hours before departure. After this deadline, the following cancellation fees apply:

• 100% less than 2 hours before departure
  
• 100% of the advance payment for a presale booking that has not yet been converted. 

 

Partial ticket cancellation is not possible, therefore any cancellation refers to the entire travel pass.

For more information check the General Conditions and our policy

No changing fees are due for lines to and from Albania and Balearic. If you change your ticket, you will only pay the eventual fare difference of the new booking due to: changes in date, addition of meals, people etc.

Please check changing fees for Morocco, Italy and Tunisia on our General Conditions.

Round-trip tickets issued at a special fee can only be changed at the same time, with the fixed fee charged on both tickets.

Any changes to the ticket issued does not grant the right to a reimbursement, whereas payment of the difference from the changed ticket is due if the change leads to a higher price and/or accommodation.

All tickets may be changed before check-in is opened at the GNV Contact Center with payment via credit card or through the Travel Agency.

Through My Booking, by entering the Ticket Booking Number and Email that was used during the purchase phase, you can change/cancel the tickets purchased through the website and the GNV Contact Center.

At the port ticket offices, only tickets purchased through the Contact Center or Travel Agency may be changed.

No changes are permitted when check-in is under way.

Tickets purchased in pre-sale may only be changed after the entire amount has been paid.

A change in vehicle model and/or plate does not require additional fees provided that the new vehicle falls in the same category as the one previously noted.

In that case, just notify us of the new model and plate number and we will update the information at no cost.

If the new vehicle is larger than the one booked, a difference will be applied based on the fee and availability at the time of change.

Yes, you will get a new ticket via email, which replaces the previous one.

The tickets are registered, however the name can be changed with payment of any fees.

To cancel, or contact us, to learn more visit the page Information and Booking specifying the ticket number you wish to cancel.

For round-trip tickets, specify if you intend to cancel both routes or just one.

You can also cancel the ticket at MY BOOKING.

The request must arrive at least two hours before the booked departure.

Any changes to the ticket issued do not grant the right to a reimbursement, while payment of the difference from the changed ticket is due if the change leads to a a higher price and/or accommodation.