FAQs Changes and Cancellations
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How can I cancel my ticket?
For cancellation of tickets purchased on the GNV website and through the Contact Center, contact us, to learn more visit the page Information and Booking.
To cancel tickets purchased through a travel agency or Olta, contact the issuing agency.
To cancel tickets purchased through the port ticket offices, contact the ticket office where they were purchased, or contact us, to learn more visit the page Information and Booking and then reimbursement can be picked up at the ticket office.
What are the cancellation penalties?
- Zero fees (up 4 days before departure) for reservations from 26/10/2020 to 31/07/2021
- 50% from 3 days to 2 hours before departure
- 100% less than 2 hours before departure
- 100% on the pre-sale deposit not yet converted
Partial ticket cancellation is not possible, therefore any cancellation refers to the entire travel pass.
How much does it cost to change a ticket?
For reservations made until 31/07/2021, there are no fees for ticket modification, exception made from Sete - Tangier and Sete - Nador lines.
Round-trip tickets issued at a special fee can only be changed at the same time, with the fixed fee charged on both tickets.
Any changes to the ticket issued does not grant the right to a reimbursement, whereas payment of the difference from the changed ticket is due if the change leads to a higher price and/or accommodation.
How can I change the ticket?
All tickets may be changed before check-in is opened at the GNV Contact Center with payment via credit card or through the Travel Agency.
At the port ticket offices, only tickets purchased through the Contact Center or Travel Agency may be changed.
No changes are permitted when check-in is under way.
Tickets purchased in pre-sale may only be changed after the entire amount has been paid.
I would like to change the car, must I pay for the change?
A change in vehicle model and/or plate does not require additional fees provided that the new vehicle falls in the same category as the one previously noted.
In that case, just notify us of the new model and plate number and we will update the information at no cost.
If the new vehicle is larger than the one booked, a difference will be applied based on the fee and availability at the time of change.
If I change my booking, will a receive a new ticket?
Yes, you will get a new ticket via email, which replaces the previous one.
Can I transfer my ticket? Is there a cost?
The tickets are registered, however the name can be changed with payment of any fees.
Who should I contact to cancel a booking made online?
To cancel, or contact us, to learn more visit the page Information and Booking specifying the ticket number you wish to cancel.
For round-trip tickets, specify if you intend to cancel both routes or just one.
You can also cancel the ticket at MY BOOKING.
The request must arrive at least two hours before the booked departure.
Why if there is a change to a lower fee do I not receive a reimbursement?
Any changes to the ticket issued do not grant the right to a reimbursement, while payment of the difference from the changed ticket is due if the change leads to a a higher price and/or accommodation.