FAQs Changes and Cancellations
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How can I cancel my ticket?
For cancellation of tickets purchased on the GNV website and through the Contact Center, contact us, to learn more visit the page Information and Booking.
To cancel tickets purchased through a travel agency or Olta, contact the issuing agency.
To cancel tickets purchased through the port ticket offices, contact the ticket office where they were purchased, or contact us, to learn more visit the page Information and Booking and then reimbursement can be picked up at the ticket office.
What are the cancellation penalties?
For bookings made from 23/11/23 to 04/12/23, for bookings on all lines and for travel from November 2023 to September 2024, cancellation is free if made within 14 days before departure; after the fourteenth day, the following penalties apply:
- 30% from 13 days up to 4 days before departure.
- 50% from 3 days to 2 hours before departure
- 100% less than 2 hours before departure
- 100% on the pre-sale deposit not yet converted.
For bookings made from 07/11/23 to 22/11/23 on all lines* and for travel up to September 2024, the following cancellation penalties will apply:
- 25% from the time of booking up to 20 days before departure
- 30% from 19 days up to 4 days before departure.
- 50% from 3 days up to 2 hours before departure
- 100% less than 2 hours before departure
- 100% on the pre-sale deposit not yet converted
*Balearics and Albania lines excluded: for them, for bookings from 7/11/2023 the cancellation is free if made within 7 days before departure, after the seventh day the following penalties apply:
- 30% from 6 days to 4 days before departure
- 50% from 3 days to 2 hours before departure
- 100% less than 2 hours before the scheduled departure
- 100% on the advance payment not yet converted.
For bookings made from 23/10/23 to 06/11/23, for bookings on all lines and for travel from November 2023 to September 2024, cancellation is free if made within 14 days before departure; after the fourteenth day, the following penalties apply:
- 30% from 13 days up to 4 days before departure.
- 50% from 3 days to 2 hours before departure
- 100% less than 2 hours before departure
- 100% on the pre-sale deposit not yet converted
Partial ticket cancellation is not possible, therefore any cancellation refers to the entire travel pass.
For more information check the General Conditions and our policy
How much does it cost to change a ticket?
No changing fees are due for lines to and from Albania and Balearic. If you change your ticket, you will only pay the eventual fare difference of the new booking due to: changes in date, addition of meals, people etc.
Please check changing fees for Morocco, Italy and Tunisia on our General Conditions.
Round-trip tickets issued at a special fee can only be changed at the same time, with the fixed fee charged on both tickets.
Any changes to the ticket issued does not grant the right to a reimbursement, whereas payment of the difference from the changed ticket is due if the change leads to a higher price and/or accommodation.
How can I change the ticket?
All tickets may be changed before check-in is opened at the GNV Contact Center with payment via credit card or through the Travel Agency.
Through My Booking, by entering the Ticket Booking Number and Email that was used during the purchase phase, you can change/cancel the tickets purchased through the website and the GNV Contact Center.
At the port ticket offices, only tickets purchased through the Contact Center or Travel Agency may be changed.
No changes are permitted when check-in is under way.
Tickets purchased in pre-sale may only be changed after the entire amount has been paid.
I would like to change the car, must I pay for the change?
A change in vehicle model and/or plate does not require additional fees provided that the new vehicle falls in the same category as the one previously noted.
In that case, just notify us of the new model and plate number and we will update the information at no cost.
If the new vehicle is larger than the one booked, a difference will be applied based on the fee and availability at the time of change.
If I change my booking, will a receive a new ticket?
Yes, you will get a new ticket via email, which replaces the previous one.
Can I transfer my ticket? Is there a cost?
The tickets are registered, however the name can be changed with payment of any fees.
Who should I contact to cancel a booking made online?
To cancel, or contact us, to learn more visit the page Information and Booking specifying the ticket number you wish to cancel.
For round-trip tickets, specify if you intend to cancel both routes or just one.
You can also cancel the ticket at MY BOOKING.
The request must arrive at least two hours before the booked departure.
Why if there is a change to a lower fee do I not receive a reimbursement?
Any changes to the ticket issued do not grant the right to a reimbursement, while payment of the difference from the changed ticket is due if the change leads to a a higher price and/or accommodation.