FAQs Changes and Cancellations

For cancellation of tickets purchased on the GNV website and through the Contact Center, contact us, to learn more visit the page Information and Booking.

To cancel tickets purchased through a travel agency or Olta, contact the issuing agency.

To cancel tickets purchased through the port ticket offices, contact the ticket office where they were purchased, or contact us, to learn more visit the page Information and Booking and then reimbursement can be picked up at the ticket office.

For tickets issued from 7/06/22 on the line from/to Morocco and Tunisia and on the Genoa-Barcelona line for tickets issued from 21/06/22 on the lines from/to Sicily, Sardinia and Balearics, for trips until January 2023, the following fees will be applied: 

• 25% from the time of booking up to 20 days before departure 
• 30% from 19 days up to 4 days before departure.
• 50% from 3 days up to 2 hours before departure
• 100% less than 2 hours before departure
• 100% on the pre-sale deposit not yet converted

For bookings before 7/06 you can consult our policy

On the line from/to Albania, zero fees will be applied (up 7 days before departure). 
After the seventh day, the following penalties apply:

• 30% from 6 days up to 4 days before departure.
• 50% from 3 days to 2 hours before departure
• 100% less than 2 hours before departure
• 100% on the pre-sale deposit not yet converted

Partial ticket cancellation is not possible, therefore any cancellation refers to the entire travel pass.

For more information check the General Conditions and our policy

No changing fees are due for lines to and from Albania and Balearic. Please check changing fees for Morocco, Italy and Tunisia on our General Conditions.

Round-trip tickets issued at a special fee can only be changed at the same time, with the fixed fee charged on both tickets.

Any changes to the ticket issued does not grant the right to a reimbursement, whereas payment of the difference from the changed ticket is due if the change leads to a higher price and/or accommodation.

All tickets may be changed before check-in is opened at the GNV Contact Center with payment via credit card or through the Travel Agency.

Through My Booking, by entering the Ticket Booking Number and Email that was used during the purchase phase, you can change/cancel the tickets purchased through the website and the GNV Contact Center.

At the port ticket offices, only tickets purchased through the Contact Center or Travel Agency may be changed.

No changes are permitted when check-in is under way.

Tickets purchased in pre-sale may only be changed after the entire amount has been paid.

A change in vehicle model and/or plate does not require additional fees provided that the new vehicle falls in the same category as the one previously noted.

In that case, just notify us of the new model and plate number and we will update the information at no cost.

If the new vehicle is larger than the one booked, a difference will be applied based on the fee and availability at the time of change.

Yes, you will get a new ticket via email, which replaces the previous one.

The tickets are registered, however the name can be changed with payment of any fees.

To cancel, or contact us, to learn more visit the page Information and Booking specifying the ticket number you wish to cancel.

For round-trip tickets, specify if you intend to cancel both routes or just one.

You can also cancel the ticket at MY BOOKING.

The request must arrive at least two hours before the booked departure.

Any changes to the ticket issued do not grant the right to a reimbursement, while payment of the difference from the changed ticket is due if the change leads to a a higher price and/or accommodation.