Claims - Customer Care GNV
Day by day we are committed to ensuring you a travel experience as enjoyable as possible.
If, however, you are not completely satisfied, please send us your claims.
You can file your claim with GNV (delayed or cancelled trips, difficulties in the port, onboard discomforts, etc.) within 2 months of your travel. Please, complete the online form or you can contact our Customer Care
Our postal address is
GRANDI NAVI VELOCI SPA CUSTOMER CARE
Via Balleydier 7
16149 Genova
Complete the following form
For information concerning the rights of passengers when travelling by sea and inland waterway recognised by the Regulation (EU) n. 1177/2010, please consult the website of the Italian Transport Regulation Authority at: https://www.autorita-trasporti.it/regolamenti/diritti-dei-passeggeri-trasporto-via-mare-e-per-vie-navigabili-interne/
Exclusively in the event of complaints receiving no response after 60 days, on the condition that the complaint has been made in a complete manner and following the aforementioned procedures, may the passenger: Make use of the Alternative Dispute Resolution (ADR) procedure by starting conciliation proceedings with the Chamber of Commerce for the place of residence and/or domicile of the passenger; Lodge a second instance complaint with the Italian Transport Regulation Authority by writing to pec@pec.autorita-trasporti.it , or art@autorita-trasporti.it.
In case of delay in the response to the complaint by the Carrier, the passenger will & agrave; right to an automatic compensation as provided for by measure n. 5 of the resolution of the Authority & agrave; Transport Regulation n. 83/2019 available at the following link: https://www.autorita-trasporti.it/wp-content/uploads/2019/07/All.-A-delibera-n.-83_2019.pdf