Discover the offer

Discover our travel offers

Claims - Customer Care GNV

Day by day we are committed to ensuring you a travel experience as enjoyable as possible.

If, however, you are not completely satisfied, please send us your claims.

You can file your claim with GNV (delayed or cancelled trips, difficulties in the port, onboard discomforts, etc.) within 60 days of your travel. Please, complete the online form or you can contact our Customer Care

Our postal address is

Via Balleydier 7
16149 Genova

Download the format

Complete the following form

Message Subject

Refund Request

Voucher Info

Your Travel

Personal Data


Maximum file size 5MB. Accepted formats: *.pdf, *.jpg.

For information concerning the rights of passengers when travelling by sea and inland waterway recognised by the Regulation (EU) n. 1177/2010, please consult the website of the Italian Transport Regulation Authority at:

Exclusively in the event of complaints receiving no response after 60 days, on the condition that the complaint has been made in a complete manner and following the aforementioned procedures, may the passenger: 
Make use of the Alternative Dispute Resolution (ADR) procedure by starting conciliation proceedings with the Chamber of Commerce for the place of residence and/or domicile of the passenger; 
Lodge a second instance complaint with the Italian Transport Regulation Authority by writing to , or

In case of delay in the response to the complaint by the Carrier, the passenger will & agrave; right to an automatic compensation as provided for by measure n. 5 of the resolution of the Authority & agrave; Transport Regulation n. 83/2019 available at the following link: