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Insurance: BOOK SAFE passenger assistance

Policy 6003000456/Y

WHAT TO DO IN THE EVENT OF AN ACCIDENT

For all accidents, the contractor and/or policyholder and/or owner must notify the Company’s Operational Centre by telephone, which is operational 24 hours a day, 365 days a year, at the following toll-free number:

Toll-free number from Italy: 800 894152

Toll-free number from abroad: +39 0399 890723

Filo Diretto Assistance

Insurance BOOK SAFE

Insurance BOOK SAFE

BOOK CAREFREE is the new insurance that allows you to buy your ticket without worries. The policy provides for full health care and reimbursement of cancellation fees, including for cases of COVID-19 infection. Your luggage is also insured.

If your ticket has been purchased before 8 June 2020 by taking out Travel, Baggage and Passenger Assistance Insurance and has subsequently been reimbursed with a COVID-19 coupon; at the moment  of your future issue with a coupon code, you will have included free of charge the specific emergency guarantees COVID-19 

DISCOVER WHAT’S NEW

Appendix 5

Appendix 7

INSURANCE PREMIUM PER ROUTE

€ per way per person according to the route

Genoa - Palermo € 12,50
Genoa - Porto Torres/Olbia € 11,50
Naples - Palermo € 11,50
Civitavecchia - Termini Imerese € 11,50
Genoa - Tunis € 12,50
Palermo - Tunis € 10
Bari - Durres € 10
Genova - Tangier Med € 12,50
Sète - Nador € 12,50
Sète - Tangier Med € 12,50
Barcelona - Tangier Med € 11,50
Barcelona - Nador € 11,50
Genoa - Barcelona € 11,50
 

€ 3,50 per child (up to 12 years) in the household on all lines

For children aged 0 - 12, there is a reduction in premium that may only be applied if the entire family purchases this policy, at the same time, when booking the ticket. Otherwise, if a member of the household is added after the ticket is booked, the premium that must be paid is the full fee per person.

Download insurance condition

Ticket cost limit - Exclusions and deductible 0.

Named Perils Formula (including coverage for terrorist acts at the embarkment location in the 3 days prior to departure).

Validity extended to:
48h before embarkment and 10 days after disembarkment on outward trip.
12h before embarkment and 48h after disembarkment on return trip.

  • maximum insured amount €500
  • limit €400 per item
  • redrafting documents and high priority necessities €300

Validity extended to 48h before embarkment and 10 days after disembarkment on outward trip.
12h before embarkment and 48h after disembarkment on return trip.

  • telephone consulting
  • physician advisory
  • physician dispatching
  • ambulance dispatching
  • medical repatriation
  • convalescent return
  • early return
  • travel companion return
  • return of minors
  • family reunification
  • sending of medicines
  • interpreter abroad
  • advance for priority necessities expenses €8,000
  • telephone expenses €100
  • search and rescue expenses €1,500
  • advance for bail abroad €25,000
  • tow truck €350
  • return home from accident €500
  • recovery monitoring
  • transport of remains
  • extension of stay

Validity 48h before embarkment and 10 days after disembarkment on outward trip.
12h before embarkment and 48h after disembarkment on return trip.

  • road assistance and towing
  • sending of spare parts
  • return to residence
  • journey continuation/replacement car
  • return of policyholder and other passengers
  • vehicle recovery expenses
  • hotel expenses
  • driver
  • advance for priority necessities expenses
  • advance for bail

  • telephone consulting
  • physician dispatching
  • ambulance transport
  • nursing assistance €200
  • medical expense reimbursement €200
  • delivery of medicines
  • appointment management
  • affiliated healthcare network

Reimbursement of 2 hours of labour for:

  • plumber
  • electrician
  • craftsman
  • hotel expenses
  • home surveillance

Validity 48h before embarkment and 24h after disembarkment on outward trip.
12h before embarkment and 48h after disembarkment on return trip.

  • maximum insured amount €1,000 in Italy - €2,000 abroad
  • reimbursement of €500 up to 60 days after return for medical expenses due to accident
  • deductible per accident €30

Validity 48h before embarkment and 12h after disembarkment on outward trip.
12h before embarkment and 48h after disembarkment on return trip.

  • maximum insured amount €10.000
  • permanent disability deductible 10%
  • age limit 75 years

€ per way per person according to the route

Genoa - Palermo € 9
Genoa - Porto Torres/Olbia € 7,50
Naples - Palermo € 7,50
Civitavecchia - Termini Imerese € 7,50
Genoa - Tunis € 9
Palermo - Tunis € 6
Bari - Durres € 6
Genova - Tangier Med € 9
Sète - Nador € 9
Sète - Tangier Med € 9
Barcelona - Tangier Med € 7,50
Barcelona - Nador € 7,50
Genoa - Barcelona € 7,50
 

€ 2,50 per child (up to 12 years) in the household on all lines