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Book Safe Insurance: Passenger Assistance

Policy 6003000763/T

WHAT TO DO IN THE EVENT OF A CLAIM FOR BOOKINGS MADE FROM 1 JANUARY 2026

For all claims, the policyholder and/or insured person and/or owner must telephone the Operations Centre of Europ Assistance Italia S.p.A., which is available 24 hours a day, 365 days a year.



PRENOTA SERENO is the new insurance policy that lets you buy your ticket with peace of mind. The policy provides comprehensive medical assistance and reimbursement of cancellation charges, including in cases of COVID-19 infection. Your luggage is insured too.

Check the limitations and exclusions that apply to the cover in the “Exclusions” sections of the Policy Information Pack.

To obtain insurance cover, you must complete the forms below and send them to insurance@gnv.it.


INSURANCE PREMIUM BY ROUTE

€ per crossing, per person, depending on the route

  • GENOA – PALERMO € 14.00
  • GENOA – PORTO TORRES/OLBIA € 12.00
  • GENOA – TUNIS € 14.00
  • GENOA – TANGIER € 14.00
  • GENOA – BARCELONA € 13.50
  • CIVITAVECCHIA – TERMINI IMERESE € 11.00
  • CIVITAVECCHIA – PALERMO € 10.00
  • CIVITAVECCHIA – OLBIA € 10.00
  • CIVITAVECCHIA – TUNIS € 14.00
  • CIVITAVECCHIA – TANGIER € 11.00
  • NAPLES – PALERMO € 11.00
  • NAPLES – TERMINI IMERESE € 10.00
  • BARI – DURRËS € 8.50
  • PALERMO – TUNIS € 9.00
  • SÈTE – NADOR € 14.00
  • SÈTE – TANGIER € 14.00
  • SÈTE – ALGIERS € 15.00
  • SÈTE – BÉJAÏA € 15.00
  • BARCELONA – TANGIER MED € 12.00
  • BARCELONA – NADOR € 12.00
  • BARCELONA – IBIZA € 7.50
  • BARCELONA – PALMA € 7.50
  • BARCELONA – CIUTADELLA (MENORCA) € 7.50
  • VALENCIA – PALMA € 7.50
  • VALENCIA – IBIZA € 7.50
  • CIVITAVECCHIA – TANGIER € 12.00
  • ALMERÍA – NADOR € 7.50

€ 3.00 per child (up to 12 years of age) in the family group on all routes.

The reduced premium for children aged 0 to 12 can be applied only if the entire family group takes out this policy at the same time as booking the ticket. If a member is added to the family group after the ticket has been booked, the full premium per person will apply.

For tickets purchased in advance, insurance cover will become valid once the booking has been paid in full.

WHAT TO DO IN THE EVENT OF A CLAIM FOR BOOKINGS MADE FROM 1 JANUARY 2025

For all claims, the policyholder and/or insured person and/or owner must telephone the insurer’s Operations Centre, which is available 24 hours a day, 365 days a year.

 

PRENOTA SERENO is the new insurance policy that lets you buy your ticket with peace of mind. The policy provides comprehensive medical assistance and reimbursement of cancellation charges, including in cases of COVID-19 infection. Your luggage is insured too.

To obtain insurance cover, you must complete the forms below and send them to insurance@gnv.it.


INSURANCE PREMIUM BY ROUTE

€ per crossing, per person, depending on the route

  • GENOA – PALERMO € 12.00
  • GENOA – PORTO TORRES/OLBIA € 11.00
  • GENOA – TUNIS € 12.00
  • GENOA – TANGIER € 12.00
  • GENOA – BARCELONA € 12.00
  • CIVITAVECCHIA – TERMINI IMERESE € 10.00
  • CIVITAVECCHIA – PALERMO € 10.00
  • CIVITAVECCHIA – OLBIA € 10.00
  • CIVITAVECCHIA – TUNIS € 11.00
  • NAPLES – PALERMO € 10.00
  • NAPLES – TERMINI IMERESE € 10.00
  • BARI – DURRËS € 8.00
  • PALERMO – TUNIS € 8.00
  • SÈTE – NADOR € 12.00
  • SÈTE – TANGIER € 12.00
  • BARCELONA – TANGIER MED € 10.50
  • BARCELONA – NADOR € 10.50
  • BARCELONA – IBIZA € 8.00
  • BARCELONA – PALMA € 8.00
  • BARCELONA – CIUTADELLA (MENORCA) € 8.00
  • VALENCIA – PALMA € 8.00
  • VALENCIA – IBIZA € 8.00
  • CIVITAVECCHIA – TANGIER € 12.00
  • ALMERÍA – NADOR € 8.00

€ 3.00 per child (up to 12 years of age) in the family group on all routes.

The reduced premium for children aged 0 to 12 can be applied only if the entire family group takes out this policy at the same time as booking the ticket. If a member is added to the family group after the ticket has been booked, the full premium per person will apply.

For tickets purchased in advance, insurance cover will become valid once the booking has been paid in full.

WHAT TO DO IN THE EVENT OF A CLAIM FOR BOOKINGS MADE UP TO 31 DECEMBER 2024

For all claims, the policyholder and/or insured person and/or owner must telephone the insurer’s Operations Centre, which is available 24 hours a day, 365 days a year, at one of the following numbers:

Toll-free number from Italy: 800 894152

Number from abroad: +39 0399 890723

 

Ticket cost limit - Exclusions and deductible 0.

Named Perils Formula (including coverage for terrorist acts at the embarkment location in the 3 days prior to departure).

Validity extended to:
48h before embarkment and 15 days after disembarkment on outward trip.
12h before embarkment and 48h after disembarkment on return trip.

  • maximum insured amount €1.500
  • redrafting documents and high priority necessities €300

Validity extended to 48h before embarkment and 10 days after disembarkment on outward trip.
12h before embarkment and 48h after disembarkment on return trip.

  • telephone consulting
  • physician advisory
  • physician dispatching
  • ambulance dispatching
  • medical repatriation
  • convalescent return
  • early return
  • travel companion return
  • return of minors
  • family reunification
  • sending of medicines
  • interpreter abroad
  • advance for priority necessities expenses €8,000
  • telephone expenses €100
  • search and rescue expenses €1,500
  • advance for bail abroad €25,000
  • tow truck €350
  • return home from accident €500
  • recovery monitoring
  • transport of remains
  • extension of stay
  • sending a pediatrician in cases of urgency
  • psychological consumption in case of COVID-19 infection
  • second option in case of COVID-19 infection
  • emergency number information in case of COVID-19 infection
  • blocking and replacement of credit cards
  • activation of video streaming service and online newspapers in case of hospitalisation

During the transfer of the insured to go from the residence to the departure station of the trip or to the booked location and vice versa provided that it is in the countries of the European Union.

  • road assistance and towing
  • sending of spare parts
  • return to residence
  • journey continuation/replacement car
  • return of policyholder and other passengers
  • vehicle recovery expenses
  • hotel expenses
  • driver
  • advance for bail

  • telephone consulting
  • physician dispatching
  • ambulance transport
  • nursing assistance €200
  • medical expense reimbursement €200
  • delivery of medicines
  • appointment management
  • affiliated healthcare network

Reimbursement of 2 hours of labour for:

  • plumber
  • electrician
  • craftsman
  • home surveillance
  • immediate return of the insured or a family member on the family status

Validity 48h before embarkment and 15 days after disembarkment on outward trip.
12h before embarkment and 48h after disembarkment on return trip.

  • maximum insured amount max €5,000
  • reimbursement of € 1,000.00 up to 30 days after return for medical expenses due to an accident that occurred during the trip
  • no deductible

Validity 48 hours before boarding and 15 days after disembarkation.
12h before embarkation and 48h after disembarkation on return.

  • maximum insured amount €30.000
  • permanent disability deductible 5%
  • age limit 75 years 
  • cláusula de acumulación de pólizas y eventos 300.000,00€

€ per way per person according to the route

  • GENOVA – PALERMO € 12.00
  • GENOVA - PORTO TORRES/OLBIA € 11.00
  • GENOVA – TUNISI € 12.00
  • GENOVA – TANGERI € 12.00
  • GENOVA – BARCELLONA € 12.00
  • CIVITAVECCHIA – TERMINI IMERESE € 10.00
  • CIVITAVECCHIA – PALERMO € 10.00
  • CIVITAVECCHIA – OLBIA € 10.00
  • CIVITAVECCHIA – TUNISI € 11.00
  • NAPOLI – PALERMO €10.00
  • NAPOLI – TERMINI IMERESE €10.00
  • BARI – DURAZZO € 8.00
  • PALERMO – TUNISI € 8.00
  • SETE’ – NADOR € 12.00
  • SETE’ – TANGERI € 12.00
  • BARCELLONA – TANGERI MED € 10.50
  • BARCELLONA – NADOR € 10.50
  • BARCELLONA – IBIZA € 8.00
  • BARCELLONA – PALMA €8.00
  • BARCELLONA – CIUDADELLA (MENORCA) € 8.00
  • VALENCIA – PALMA €8.00
  • VALENCIA – IBIZA €8.00
  • CIVITAVECCHIA – TANGERI € 12.00
  • ALMERIA – NADOR € 8.00

€3.00 per child (up to 12 years) of the family unit on all lines