WHAT TO DO IN CASE OF A CLAIM FOR BOOKINGS FROM 1/10/2026

Change of the Insurance Company's corporate name:

Please be informed that, as of 1 October 2026, Europ Assistance Italia S.p.A. operates under the new corporate name Redion Italy Insurance S.p.A. This change concerns exclusively the Company’s name and leaves unchanged its legal identity, authorisations to conduct insurance business and all existing contractual relationships.

Consequently, any reference to Europ Assistance Italia S.p.A. contained in the contractual documentation shall be understood as referring to Redion Italy Insurance S.p.A., as the same legal entity.

 

 

To obtain insurance coverage, it is mandatory to complete the forms below and send them to insurance@gnv.it.

WHAT TO DO IN CASE OF A CLAIM FOR BOOKINGS FROM 1/01/2026

For all claims, the policyholder and/or the insured person and/or the owner must notify the Europ Assistance Italia S.p.A. Company’s Operations Centre by telephone, which is available 24 hours a day, 365 days a year.

WHAT TO DO IN THE EVENT OF A CLAIM FOR BOOKINGS MADE FROM 01/01/2025

For all claims, the policyholder and/or the insured person and/or the owner must contact the Operations Centre of Europ Assistance Italia S.p.A. by telephone. The Operations Centre is available 24 hours a day, 365 days a year.

To obtain insurance coverage, you must complete the forms below and send them to the following email address: insurance@gnv.it.

INSURED RISKS

This insurance coverage protects against direct and material damage found on the following parts of the vehicle:

• bodywork
• tyres
• windows and glass
• external accessories

and sustained by vehicles transported on board vessels owned by the Policyholder, exclusively during the following phases:

• navigation,
• boarding and disembarkation operations.

It is expressly understood that compensation may only be paid for damage relating to events reported to the Ship’s Master and/or the Purser and/or the designated ship’s officer while the vehicle is on board the vessel or, in any case, before disembarkation.

INSURED LIMIT

The Company shall reimburse damage caused during the navigation period and/or during boarding and disembarkation operations on board vessels owned by the Policyholder up to the agreed limit of €5,000.00 per vehicle, without prejudice to the provisions of the following Art. 1.7.

AGGREGATE LIMITS

It is agreed that, in the event of a single occurrence affecting multiple persons insured with the Company, the Company’s maximum total liability shall not exceed €100,000.00 per occurrence. Should the amounts payable under the policy exceed the above limit, the compensation due to each Insured Person shall be reduced proportionally.

TERRITORIAL SCOPE

The insurance is valid exclusively for routes where boarding and disembarkation operations take place within the territory of the Italian Republic, in European Union Member States, Morocco, Tunisia and Albania.

INSURANCE PREMIUM

€   7.50 for cars and motor vehicles

€  10.00 for heavy vehicles

Please check the limitations and exclusions applicable to the coverage in the ‘Exclusions’ sections of the Insurance Information Set.

WHAT TO DO IN THE EVENT OF A CLAIM FOR BOOKINGS UP TO 31/12/2024

For all claims, the policyholder and/or the insured person and/or the owner must notify the Company's Operations Centre by telephone. The Operations Centre is available 24 hours a day, 365 days a year, by calling the following toll-free number: