GENERAL TERMS AND CONDITIONS FOR THE TRANSPORT OF PASSENGERS, THEIR LUGGAGE AND VEHICLES.

Ticket purchase implies the unconditional acceptance, with full legal effect, by Passengers of the following general terms and conditions for passenger transport (GTCPT).

 

DEFINITIONS:

The term “Passenger” means any person carried based on a ticket issued by the carrier and/or the agencies authorised to do so.The term “carrier” and/or “Company” shall mean Grandi Navi Veloci S.p.A.

The “Object” of the contract is the transport service as governed by art. 396 et seq. of the Navigation Code. The carrier undertakes to transport the Passenger and their vehicle under the following conditions, which the Passenger undertakes to examine and adhere to in full before purchasing and/or booking a ticket.

The sea transport service refers to the route specified on the ticket including on-board accommodation and any accompanying vehicle.

Any ancillary services provided by the sea carrier shall not be part of the contract.

The term “sea carrier” means the contractual and actual carrier. The ship used for the transport can be part of the fleet of GNV or another actual carrier.

A “Disabled Passenger” or “Passenger with Reduced Mobility” is any passenger whose mobility is reduced, when using a means of transport, as a result of a physical (sensory or motor), mental or psychological disability, an impairment, or any other cause of permanent or temporary disability or impairment, the condition of which requires special assistance as well as adapting the passenger services provided on the ship as a consequence of this disability.

“Van” or “van” is a covered or completely enclosed vehicle for the transport of goods or people.

 

Art. 1 VALIDITY:

The ticket is personal, cannot be transferred and is valid only for the transport specified therein. The Passenger must diligently store the contract/ticket in order to justify their right to travel and to show it to any Ship Officer or Company official who may request it. Any Passenger without a ticket must immediately notify the Master and/or Purser. Failing that, they will be required to pay double the price of the passage ticket up to the port of destination, without prejudice, however, to any damages compensation.

 

Art. 2 PRICE:

The price specified on the ticket is the carrier’s fare in effect on the date of issue of the ticket. The fare is not fixed and is subject to decreases or increases. Special discounts and reductions do not have any retroactive effect on already issued tickets. “Native/resident” fares are not available for all departures and accommodations. Quotes do not confirm any price and do not guarantee and ship seats. Any due taxes and fees for boarding and disembarking, stamp duties, etc., as summarised on the travel ticket, shall be borne by the Passenger. The ticket price is inclusive of taxes, port fees and ETS which the Company pays to each competent Authority according to the procedures established by the latter, and which may vary from year to year.

Only for Passengers bound for Tunisia, in compliance with the provision of Tunisian Law TUN N°2016-78 dated 17/12/2016, as of 01/01/2024 the payment of the Passenger Disembarkation Additional Fee in the Amount of forty (40) Dinars (or the equivalent in Euro on the date of payment) is due. In addition, in compliance with the provision of the Of the official Journal of the Tunisian Republic N°155 dated 24/12/2024, as of 24/03/2025 for departure from Tunisia: one (1.00) Euro per passenger and two (2.00) Euro per vehicle (or the equivalent in Tunisian Dinars on the date of payment) and for departure from Italy: one Euro and twenty (1.20) TTC per passenger and two Euro and Forty (2.40) TTC per vehicle.

This tax must be paid at check-in; the GNV sea carrier will remit the amounts directly due to the relevant Tunisian Treasury.

2.1 Fare Types

The ticket price depends on the fare available and selected at the time of booking. The applicable fare and the related conditions are indicated in the booking confirmation and/or on the ticket.

As of 8/10/2026, where available depending on the route, accommodation and other conditions of sale, the following fare types are offered:

• Superpromo: this is the lowest-priced fare. The ticket cannot be refunded or changed.
• Standard: if the journey is cancelled up to 14 days before departure, a refund equal to 50% of the amount paid may be obtained. The ticket may also be changed upon payment of a €60 fee, in addition to any difference in price between the original and the new ticket. Changes are subject to the procedures and limitations set out in Article 7.
• Flexy: if the journey is cancelled up to 7 days before departure, a full refund of the amount paid may be obtained. The ticket may also be changed without payment of any fee, without prejudice to any difference in price between the original and the new ticket. In this case too, the procedures and limitations set out in Article 7 shall apply.

The refund and ticket change conditions applicable to each fare type are governed, respectively, by Articles 6 and 7 of these General Conditions.

The conditions applicable to refunds and ticket changes are determined by the fare type purchased and by the conditions in force at the time the ticket is issued.

The fare type applicable to the ticket and the related conditions are communicated to the Passenger before the purchase is completed and are stated in the booking confirmation and/or on the travel document.

2.2 If the Passenger purchases their ticket through the “PURCHASE ONLINE” web channel, the transport contract will be considered to be completed only once the booking system has notified the booking reference number and ticket number (failure to receive the Internet Ticket shall not prevent an on-screen already confirmed ticket from being issued).

2.3 Unless otherwise specified, the price on the ticket does not include the on-board provision of food, which shall be borne by the Passenger. Prepaid meal packages (at a special rate and only for customer groups of at least 12 people) can be purchased when booking the ticket.  The package type and composition vary depending on the line and the ship operations.

Vouchers of different denominations (food pass cards) for food consumption at on-board catering outlets can be also purchased at a discounted rate:

• when booking the ticket
• at port ticket offices
• at on-board receptions before the ship departure.

For further details and information, please refer to our website www.gnv.it. For any cancellations, please refer to Article 6 of the General Terms and Conditions for Passenger Transport (GTCPT) in force.

Passengers departing from Algeria are hereby informed that, in accordance with the applicable Algerian regulations, vehicles departing from the ports of Algiers and Béjaïa are subject to the payment of the "Fuel Consumption Tax", which must be paid directly at the port prior to departure.

2.4 In the event of ticket booking by a Passenger who needs to receive the related electronic invoice in the name of a Public Administration body, the Passenger shall request that an electronic invoice is issued at the time of booking. The Passenger shall also specify the necessary details of the subject who to address the accounting document to, such as (i) name, (ii) Tax Code/VAT number, (iii) Government bodies index, (iv) Contract Reference Number, (v) Unified Project Code, (vi) indication of any split payment application and (vii) indication of the certified e-mail address.  For electronic invoicing to the Public Administration, the Passenger assistance service from the Groups Office is available, tel. +39 010 2094591.

2.4.1 For the Passenger who needs to receive an electronic invoice for a ticket to be purchased, the service is available by accessing the “Request invoice” page under www.gnv.it. If no request is submitted, the Sea carrier will not be able to provide electronic invoicing, nor will it be subject to any complaint.

2.4.2 The request to issue invoices for single passenger tickets must be made by completing the online form available under www.gnv.it within the fourth (4th) day from the date of issue of the ticket. A request shall be submitted for each new replacement ticket. A single summary monthly invoice will be issued (and/or any credit note). Following this request, GNV will issue an invoice pursuant to art. 21, comma 4 of Italian Presidential Decree 633/1972, to be sent to the address specified on the aforementioned form. For all requests filed by GNV Groups office, a summary monthly invoice will be issued using the details provided upon filing the request.  Please pay close attention to properly provide the required mandatory details. It goes without saying that, if they are even partially incorrect, it will not be possible to follow up on the invoice issue request.

2.4.3. The request and issue of invoices for catering and shops can be done directly on board, at the front desk of the ship’s Purser Office.

 

Art. 3. ON-BOARD ACCOMMODATION:

The Passenger will occupy the seat specified on the ticket and, failing that, the seat indicated by the Master or the Purser. In case of objective necessity, the Company is entitled to assign the Passenger to a different seat. If the assigned seat is of a higher type, no fare difference will be requested, whereas if the new seat is of a lower type, the surcharge paid will be refunded to the Passenger, without prejudice to the Passenger’s being entitled to terminate the contract in accordance with the law.

On some ships of the GNV fleet, the following types of cabins and additional accommodations are available, beyond those commonly found on all GNV ships:

• Premium Accommodations (Premium cabins and premium suites): late checkout included, +10 extra myGNV points, Premium Sleep Experience;
• Deluxe Cabins: late checkout included, +20 extra myGNV points, Premium Sleep Experience, welcome kit, welcome snack & drink, kids kit for the little ones, renovated facilities (ceramic tile floor, new wardrobe, curtains, pouf, additional electrical outlets, new comforter and sheets);
• Deluxe Suites: late checkout included, +20 extra myGNV points, Premium Sleep Experience, in-cabin TV, Welcome kit + Snack & drinks, kids kit for families, renovated facilities (ceramic tile floor, new wardrobe, curtains, pouf, additional electrical outlets, new comforter and sheets, coffee table, armchair, hairdryer, and premium furnishings)

3.1 The cabins and seats must be vacated ahead of the ship’s arrival time, for disembarkation to take place safely.

How and when accommodations are released, as well as where the meeting points are located in the common areas, will be disclosed by the Ship Command.

3.2 Should Passengers with reduced mobility need special cabins for disabled, they must promptly notify the Company which, to guarantee a Disabled Passenger and a Passenger with Reduced Mobility comfort and safety throughout the voyage, will have to check for these accommodations to be actually available, since they are, in fact, available in limited numbers. The Disabled Passenger and Passenger with Reduced Mobility can, for this purpose, book a special cabin for disabled by contacting phone number +39 010/20 94 591. More information is available in the relevant section under www.gnv.it-

 

Art.4 PRESENTATION FOR BOARDING:

The booking confirmation or purchase receipt issued by the Company does not constitute a travel ticket nor does it entitle the Passenger to board. The travel ticket and boarding pass are issued in accordance with the procedures set out in these General Conditions and the Company’s operating procedures.

(i) domestic and EU journeys - the established check-in time is no later than two hours before the scheduled departure time of the vessel for Passengers travelling with vehicles, while for Passengers travelling without vehicles it is 2 hours;

(ii) non-Schengen journeys - the established check-in time is no later than four hours before the scheduled departure time of the vessel for Passengers travelling with or without vehicles.

Passengers presenting themselves after these deadlines will be denied boarding.

Passengers who have completed check-in must remain within the boarding area until they actually board the Vessel and are not permitted to leave that area.

The Passenger is required, where provided for by the Company, to complete the check-in procedures and to present themselves for boarding with the travel documentation required by the Company and by the competent Authorities.

If the Passenger has not completed check-in in accordance with the procedures established by the Company, they must complete the relevant formalities at the ticket office or at another location indicated by the Company prior to boarding.

In any event, it is the Passenger’s responsibility to check sufficiently in advance for any changes to the Vessel’s departure time and check-in reporting time through the dedicated channels (Ticket Offices, Travel Agencies, website www.gnv.it).

The procedures, deadlines and any limitations relating to check-in, the issuance of the travel ticket and the boarding pass are governed by subsequent Art. 4.2 and by the information published by the Company through its official channels.

4.1

Passengers with reduced mobility will, during boarding and while waiting in the port area, be given instructions on where to park their vehicle on the Garage deck in order to reach the lifts more easily.

4.2

For bookings made from 12/10/2026 onwards, the Passenger may complete online check-in, in accordance with the procedures and within the time limits made available by the Company. The Passenger is required to complete the online check-in procedure before departure by accessing the reserved area of the GNV website or by using the booking number and the e-mail address used to purchase the ticket.

In order to complete online check-in, the Passenger must have the valid travel documents relating to themselves and to the persons included in the booking and, if travelling with a vehicle, the relevant vehicle registration certificate.

The Passenger is required to check with the utmost care that the information entered during the online check-in procedure is correct and complete. During the procedure, the Passenger may independently correct the first name and surname of each passenger up to a maximum of 3 characters for the first name and 3 characters for the surname. Once check-in has been completed, the information entered may no longer be independently modified by the Passenger. Any subsequent amendments or corrections must be requested from the Company or from the Travel Agency through which the booking was made, in accordance with the conditions and any applicable charges in force at the time of the request.

Following completion of online check-in, on the Sicily, Sardinia and Balearic Islands routes, the boarding pass will be sent to the Passenger by e-mail within 4 hours before departure. The Passenger is required to retain it and present it, together with the documents required for travel, for boarding purposes.

On all other routes, online check-in only allows the Passenger and vehicle details to be entered and validated in advance in order to facilitate and speed up port operations. In such cases, the boarding pass is not issued online but is issued at the port ticket office following completion of the additional required document and customs checks.

Completion of online check-in does not exempt the Passenger from the obligation to carry a valid identity document and any additional documents required for the journey, which may be requested by the Company or by the competent Authorities during checks carried out before boarding.

Completion of online check-in does not exempt the Passenger from the obligation to arrive at the port within the time limits set out in Art. 4, nor from any additional document, security, border or customs checks required by the competent Authorities or by the Company.

Failure to complete online check-in within the time limits established by the Company may result in the need to carry out the relevant procedures at the port ticket office, with any applicable charges imposed by the Company.

The procedures, deadlines and any exceptions relating to online check-in are made available on the website www.gnv.it and may vary depending on the route, port of departure, destination and requirements imposed by the competent Authorities.

Art. 5 NO DEPARTURE:

Passengers who do not show up within the check-in time specified above, or who in any case do not board the ship specified on the boarding pass, are not entitled to a refund, even partial, of the price paid and must, on the contrary, pay off the passage price if it is still unpaid. Furthermore, no reimbursement will be recognized in the following cases: (i) denied boarding for safety reasons, even if the Passenger arrives within the times indicated above; (ii) if the Passenger is in possession of unsuitable documentation for boarding or disembarking at the port of destination; (iii) if the Passenger does not show up in time for boarding after checking in; (iv) if the passenger is not indicated in the ticket names, (v) if the Passenger is not in possession of a suitable health document in relation to the applicable health protocols.

 

Art. 6 WITHDRAWAL AND REFUND:

Passengers wishing to cancel their contract of carriage may do so through the GNV website, the Contact Center or an authorized travel agency, within the deadlines applicable to the fare type purchased. The applicable refund conditions are determined by the fare type indicated on the travel ticket and/or booking confirmation, in accordance with Article 2.1. For bookings made on or after 12/10/2026 relating to journeys during the Summer 2027 season, the following conditions apply: a) Superpromo Fare: the ticket is non-refundable; b) Standard Fare: the Passenger is entitled to a refund of 50% of the amount paid if the cancellation request is submitted up to 14 days before departure. After this deadline, the ticket is non-refundable; c) Flexy Fare: the Passenger is entitled to a full refund of the amount paid if the cancellation request is submitted up to 7 days before departure. After this deadline, the ticket is non-refundable. The above deadlines are calculated starting from the day following the cancellation date and include the departure date. The date and time of cancellation must be recorded on the ticket by the Company or the travel agency that issued it. In the event of cancellation of a ticket that has already been exchanged, the applicable refund conditions remain those determined by the fare type purchased and the conditions in force at the time the ticket was issued, in accordance with Article 2.1. Tickets purchased through advance sales are non-refundable with respect to the deposit amount paid until the ticket has actually been converted into a final ticket. Partial cancellation of a ticket is not permitted; therefore, cancellation shall be understood to apply to the entire travel ticket. Passengers are advised to take out an insurance policy covering the above-mentioned cancellation penalties. Tickets issued under a special round-trip (R/T) promotion may only be cancelled simultaneously for both the outbound and return journeys. Passengers who do not use the purchased journey are entitled to request a refund of the port charges by submitting a written request by registered mail with acknowledgment of receipt to the contractual Carrier at its registered office in Genoa – Via Balleydier, 7, postal code 16149. No refund shall be due to anyone who cancels less than two hours before the scheduled departure, or to anyone who fails to appear for boarding at the prescribed time without having previously notified the Company of the occurrence of any of the circumstances provided for in Article 400 of the Italian Navigation Code. The provisions of Article 5 concerning failure to depart, as well as any further provisions set out in these General Terms and Conditions, shall remain unaffected.

 

6.1 

For bookings made from 10/06/2026 until 11/10/2026, for trips until May 2027 on all routes* operated by GNV, the Passenger may benefit from:

• The possibility to purchase in Pre-sale mode with a 20% deposit of the total ticket price (minimum €50.00). Pre-sale tickets are non-modifiable and non-refundable, and failure to confirm the reservation will result in the loss of the deposit. Cancellation fees for tickets purchased in pre-sale will depend on the policies in effect at the time of full payment and therefore conversion into a final ticket.
  
  
• Cancellation made by the Passenger will follow the following fees: (i) from the time of booking until 20 days before departure, fee 25%, (ii) from 19 to 14 days before departure, fee 30%, (iii) from 13 to 7 days before departure, fee 40%, (iv) from 6 days until 2 hours before departure, fee 100%, (v) less than 2 hours before departure, fee 100%

*On the Albania and Balearic routes cancellation is free up to 7 days before departure. 

For bookings made from 22/05/2026 until 09/06/2026, for trips until December 2026 on all routes* operated by GNV, the Passenger may benefit from:

• The possibility to purchase through the Pre-sale option with a 20% deposit of the total ticket price (minimum €50.00). The pre-sale booking cannot be modified or refunded, and failure to confirm the booking will result in the loss of the deposit. Cancellation penalties applied to tickets purchased through pre-sale will depend on the policies in force at the time of balance payment and conversion into a final ticket.
  
  
• Greater flexibility in planning the trip, thanks to the elimination of cancellation penalties up to 14 days before departure. If the Passenger cancels: (i) from 13 days to 7 days before departure, a 40% penalty applies; (ii) from 6 days up to 2 hours before departure, a 100% penalty applies; (iii) less than 2 hours before scheduled departure, a 100% penalty applies.

*On Albania and Balearic routes, cancellation is free up to 7 days before departure.

For bookings made from 26/11/2025 until 21/05/2026, for trips until December 2026 on all routes* operated by GNV, the Passenger may benefit from:

• The possibility to purchase in Pre-sale* mode with a 20% deposit of the total ticket price (minimum €50.00). Pre-sale tickets are non-modifiable and non-refundable, and failure to confirm the reservation will result in the loss of the deposit. Cancellation fees for tickets purchased in pre-sale will depend on the policies in effect at the time of full payment and therefore conversion into a final ticket.
  
  
• Cancellation made by the Passenger will follow the following fees: (i) from the time of booking until 20 days before departure, fee 25%, (ii) from 19 to 14 days before departure, fee 30%, (iii) from 13 to 7 days before departure, fee 40%, (iv) from 6 days until 2 hours before departure, fee 100%, (v) less than 2 hours before departure, fee 100%

*For advance bookings purchased  for Morocco routes from 10/12/2025 to 10/02/2026, the amount to be paid in advance is 5% of the total ticket price.

On the Albania and Balearic routes cancellation is free up to 7 days before departure. 

For bookings made between 29/10/2025 and 25/11/2025, for travel until September 2026 on all GNV-operated routes*, the Passenger may benefit from:

• Flexibility in travel planning, thanks to the elimination of cancellation fees up to 28 days before departure. If cancellation is made by the Passenger: (i) from 27 to 21 days before departure, fee 25%; (ii) from 20 to 14 days before departure, fee 30%; (iii) from 13 to 7 days before departure, fee 40%; (iv) from 6 days to less than 2 hours before scheduled departure, fee 100%.

• Possibility to purchase in Pre-sale mode, paying a reduced deposit of 10% of the total ticket price (minimum €50.00). Pre-sale tickets cannot be modified or canceled, and failure to confirm departure will result in the loss of the amount paid. The waiver of cancellation fees applies only if the pre-sale purchase is fully paid within the offer period; cancellation policies of the final tickets are subject to the Passenger General Conditions of Carriage in effect at the date of conversion.

* On the Albania and Balearic routes cancellation is free up to 7 days before departure. 

For bookings made between 13/10/2025 and 28/10/2025, for travel up to September 2026 on all routes* operated by GNV, the Passenger will be entitled to:

• Flexibility in planning their trip, thanks to the elimination of cancellation fees up to 21 days before departure. If the cancellation is made by the Passenger: (i) from 20 to 14 days before departure, a 30% fee applies; (ii) from 13 to 7 days before departure, a 40% fee applies; (iii) from 6 days to less than two hours before the scheduled departure, a 100% fee applies.


• The possibility to purchase Presale tickets by paying a reduced deposit from 30% to 10% of the total ticket price (minimum €50.00). The advance sale cannot be modified or cancelled, and failure to confirm the departure results in the loss of the amount paid. The cancellation fee waiver applies only if the advance sale purchase is settled within the validity period of the free cancellation offer; the cancellation policies of the final tickets are subject to the General Passenger Transport Conditions in force at the time of conversion.

* On Albania and Balearic routes, cancellation is free up to 7 days before departure.

For bookings made between 28/07/2025 and 12/10/2025, for travel until December 2025 on all lines operated by GNV, the Passenger can benefit from:

• Possibility to buy Presale tickets by paying a lower amount: 20% of the total ticket price* (including taxes) as against the entire ticket (minimum € 50.00), in advance. Presale tickets may not be changed or cancelled, and failure to confirm departure involves the loss of the amount paid. Cancellation penalties will not be applied only if presale tickets are paid within the validity period of free cancellation penalties; the cancellation policies for final tickets are subject to the General Terms and Conditions for Passenger Transport, in force on the conversion date.


• Cancellations made by the Passenger will incur the following penalties: (i) 25% from the time of booking up to 20 days before departure, (ii) 30% from 19 to 14 days before departure, (iii) 40% from 13 to 7 days before departure, (iv) 100% from 6 days to 2 hours before departure, and (v) 100% if less than 2 hours before departure.

*The Albania line keep the presale at 10%.

The penalties do not apply to the Albania, Balearic, and Almeria/Nador routes.

For bookings made between 23/04/2025 and 27/07/2025, for travel until December 2025 on all lines operated by GNV, the Passenger can benefit from:

• Possibility to buy Presale tickets by paying a lower amount: 20% of the total ticket price* (including taxes) as against the entire ticket (minimum € 50.00), in advance. Presale tickets may not be changed or cancelled, and failure to confirm departure involves the loss of the amount paid. Cancellation penalties will not be applied only if presale tickets are paid within the validity period of free cancellation penalties; the cancellation policies for final tickets are subject to the General Terms and Conditions for Passenger Transport, in force on the conversion date.


• The cancellation made by the Passenger will follow the following penalties: (i) from the time of booking up to 20 days before departure, penalty 25%, (ii) from 19 days until 4 days before departure, penalty 30%, (iii) from 3 days until 2 hours before departure, penalty 50%, (iv) less than 2 hours from departure, penalty 100%.

*The Albania line keep the presale at 10%.

For bookings made between 19/02/2025 and 22/04/2025, for travel until December 2025 on all lines operated by GNV, the Passenger can benefit from:

• Possibility to buy Presale tickets by paying a lower amount: 20% of the total ticket price* (including taxes) as against the entire ticket (minimum € 50.00), in advance. Presale tickets may not be changed or cancelled, and failure to confirm departure involves the loss of the amount paid. Cancellation penalties will not be applied only if presale tickets are paid within the validity period of free cancellation penalties; the cancellation policies for final tickets are subject to the General Terms and Conditions for Passenger Transport, in force on the conversion date.


• The cancellation made by the Passenger will follow the following penalties: (i) from the time of booking up to 20 days before departure, penalty 25%, (ii) from 19 days until 4 days before departure, penalty 30%, (iii) from 3 days until 2 hours before departure, penalty 50%, (iv) less than 2 hours from departure, penalty 100%.

*The Morocco lines and the Albania line keep the presale at 10%.

From 7/04/2025 to 22/04/2025, the presale on the Algeria lines is 10% of the total ticket price.

For bookings made between 12/02/2025 and 18/02/2025, for travel until December 2025 on all lines operated by GNV, the Passenger can benefit from:

• Possibility to buy Presale tickets by paying a lower amount: 20% of the total ticket price* (including taxes) as against the entire ticket (minimum € 50.00), in advance. Presale tickets may not be changed or cancelled, and failure to confirm departure involves the loss of the amount paid. Cancellation penalties will not be applied only if presale tickets are paid within the validity period of free cancellation penalties; the cancellation policies for final tickets are subject to the General Terms and Conditions for Passenger Transport, in force on the conversion date.


• The cancellation made by the Passenger will follow the following penalties: (i) from the time of booking up to 20 days before departure, penalty 25%, (ii) from 19 days until 4 days before departure, penalty 30%, (iii) from 3 days until 2 hours before departure, penalty 50%, (iv) less than 2 hours from departure, penalty 100%.

*Albania line keeps the 10% Presale. 

 

6.2 The conditions referred to in paragraph 6.1 may be extended and/or modified online, upon notice in the relevant section at https://www.gnv.it/en/prenota-sereno/conditions-for-modification-and-cancellation

6.3 With the new initiative entitled ‘Lowest Price Guaranteed’ and applicable only to journeys to and from Morocco, all bookings made between 13 October and 25 November 2025 for travel between June and August 2026, upon request by telephone from the customer/passenger, will be refunded the difference between the price already paid for the booking and the current price available in the system.

Art. 7 CHANGES:

Changes to and replacement of tickets are permitted in accordance with the conditions applicable to the fare type purchased and indicated on the travel ticket and/or booking confirmation.

For bookings made on or after 08/10/2026, the following conditions apply:

• a) Superpromo Fare: the ticket cannot be replaced;
• b) Standard Fare: the ticket may be replaced subject to a replacement fee of €60.00, plus any applicable fare difference, subject to availability and the conditions applicable to the new booking;
• c) Flexy Fare: the ticket may be replaced without any replacement fee, subject to any applicable fare adjustment, depending on availability and the conditions applicable to the new booking.

The replacement of a ticket does not entitle the Passenger to a refund of any price difference if the new fare applied is lower than the fare originally purchased.

The fare type resulting from the replacement and the related conditions are determined according to the fare combinations available at the time of the request and the rules applicable to the originally purchased fare.

No changes are permitted after check-in operations have begun.

Tickets issued under a special round-trip (R/T) fare may only be changed simultaneously, with the fixed fees charged for both tickets. Changes are not permitted once check-in is in progress. No changes are permitted to any tickets issued under specific and/or special conditions. Any change to an issued ticket does not entitle the Passenger to a refund; however, payment of the difference is required if the change involves a higher-category accommodation and/or a higher price. Tickets may be changed by accessing www.gnv.it, through the Contact Center or through an authorized travel agency. Tickets purchased in advance cannot be changed until they have been converted into a final ticket and the remaining balance has been paid.

Art. 8 EARLY / DELAYED DEPARTURE OR ARRIVALS - DEPARTURE CANCELLATION - CHANGES TO ITINERARY:

The Passenger is required to ensure, before departure, that no changes have been made to the time shown on the ticket. For the cases provided for by the Navigation Code and for cases of objective necessity and / or force majeure, the Company has the right to cancel the announced departure, to add or omit stopovers; to start the voyage from a port other than the one established, to allocate the ship to another line, to anticipate or delay the departure date, to replace the ship that will carry out the transport. If the Passenger is re-protected on a trip operated by another carrier and with a travel ticket issued by the latter, the transport will be governed according to the GTCPT of the actual carrier.

8.1 In the event of a delay in departure, the Passenger is guaranteed the rights and assistance provided for in Articles 16, 17 and 18 of EU Regulation No. 1177/2010, without prejudice to the exemptions referred to in Article 20 of the same Regulation.

8.2 In the event of a delay in departure, the Passenger is guaranteed the rights and assistance provided for in Articles 16, 17 and 18 of EU Regulation No. 1177/2010, without prejudice to the exemptions referred to in Article 20 of the same Regulation. 20 of the same Regulation:

economic compensation equal to 25% of the ticket price for a delay of at least:

the. two (2) hours on a regular service lasting between four and eight hours;

ii. three (3) hours on a regular service lasting eight to twenty-four hours;

iii. six (6) hours in a regular service exceeding twenty-four hours.

If the delay exceeds twice the time indicated above, the economic compensation is up to 50% of the ticket price

8.3 In the event of a trip cancellation, or an extended delay, passengers are entitled to refreshments and meals in reasonable relation to their waiting time. These provisions are applicable in relation to the duration of the expected delay and the distance from the port of destination. In addition, the actual carrier will arrange hotel accommodation (or accommodation aboard a docked ship) if necessary, as well as transport from the port to the place of accommodation. Passengers will be informed by the carrier of the arrangements in relation to obtaining refreshments, transport and hotel accommodation (or on board another ship).

8.4 The Captain, for the cases provided for by the Navigation Code and for cases of objective necessity and / or force majeure, has full right to proceed without a pilot, to tow and assist other ships in any circumstance, to deviate from the ordinary route in any direction, for any distance and for any purpose attributable to his duties as Captain, as provided for by the Navigation Code and International Conventions, and in this sense to touch, both before and after departure, any port or ports whether or not they are on the itinerary of the ship, even if in the opposite direction or beyond the usual route, either retreating or advancing in any order for any purpose, one or more times, to transfer the Passenger and the vehicle to any other ship or means of transport, belonging or less to the Company, bound for the port of destination.

8.5 The carrier declines all responsibility for damage caused to the Passenger by the delay or failure to perform the transport if the event derives from unforeseeable circumstances, force majeure, adverse weather and sea conditions, strikes and technical failures constituting force majeure or other causes to it. not attributable and in any case in compliance with the provisions of articles 402, 403, 404 and 408 of the Navigation Code and the EU Regulation n.1177 / 2010.

8.6 To submit a complaint relating to inconvenience, travel delays and / or cancellations, or a request for compensation, the Customer can contact Grandi Navi Veloci by filling in the appropriate online form on the website www.gnv.it in the "Complaints" section. Alternatively, applicants can write to Grandi Navi Veloci S.p.A., Customer Care, via Balleydier, 7 - 16149 Genoa (Italy) or by fax to fax number 0039 010 55 09 302. The person making the request must be one of the passengers. Applicants must provide their name and contact details, ticket number and details of the trip concerned. Compensation requests can only relate to the persons indicated in the booking itself.

8.6.1 Complaints to cargo, vehicles in tow and passenger accidents are handled by the Legal, Litigation & Insurance Department to which interested parties can write to Grandi Navi Veloci SpA, Legal, Litigation & Insurance Department, via Balleydier, 7 - 16149 Genoa (Italy).

Passengers are also informed that each Member State has designated one or more bodies responsible for the implementation of Regulation 1177/2010 (site http://www.autorita-trasporti.it /)

8.7 The Passenger's rights in relation to a delay and / or request for compensation expire if they are not exercised and presented to the Customer Care office of the carrier within two months from the date on which the service was provided or should have been provided. For any complaint in relation to the possibility of exercising the rights of the Passenger, the Customer Care office is available by filling in the appropriate online form on the website www.gnv.it in the Complaints Section by accessing through the link https: //www.gnv .it / en / assistance / contacts / reports or fax number +39 010 5509302.

 

Art. 9 EMBARKATION AND DISEMBARKATION OF VEHICLES:

Vehicles will be called to embark in the order that will be arranged by the ship's Commander and / or his auxiliaries and supervisors. Vehicle boarding operations, including their accommodation in the assigned seat on board (each vehicle must be parked with the handbrake applied and the gear engaged), disembarkation operations as well as the possible transfer of the vehicle from the parking space to the ship and / or the possible transfer of the vehicle from the ship to the parking place are always carried out at the exclusive care, risk and responsibility of the Passenger, except for any hypothesis of proven defect in the state of the places / ship. Furthermore, the Passenger remains solely responsible for any damage to his vehicle, to the goods and baggage contained therein, to his person as well as to the persons present in the vehicle. The Passenger is also solely responsible for any damage caused to third parties, their vehicles, goods and luggage (except for the provisions of Article 412 of the Code Are not.). During embarkation / disembarkation, only drivers will have access to the garage; the other passengers will have to board and disembark from the special pedestrian accesses. In case of non-compliance, the Company does not accept responsibility for any damage to things or people. The vehicle, including any trailer and / or caravan, with its contents, is accepted by the carrier as a single load unit without a declaration of value. Therefore, any liability of the carrier for loss and / or damage to the vehicle may not exceed the limit referred to in art. 423 of the Navigation Code, except for any cases of liability due to willful misconduct or gross negligence. The Passenger who intends to declare the value of the accompanying vehicle must formalize it in writing before booking; the cost of transporting the vehicle will depend on the declared value.

At the time of booking, the Passenger can also book the van or van on board as an "accompanying vehicle", provided that this vehicle is not used for the transport of goods or for commercial purposes.

The Passenger, at the time of booking, must declare the correct measurements (overall; for example, including luggage on the roof), the type of their vehicle and the number plate; in the event that what has been declared is not compliant, the payment of the relative tariff differences and "fee" for ticket changes will be required. GNV reserves the right not to board vehicles that do not comply with the information provided at the time of booking, and if there is not enough room or suitable spaces in the ship’s garage.

The categories defined for GNV ships are as follows:

VEHICLE CATEGORY			Length		Height
MACRO CATEGORY	CODE	DESCRIPTION	MIN	MAX	MIN	MAX
A0	A0	MOTOR VEHICLE (L<4.50 H<1.90)	0	4,49	0	1,89
	A0Z	CAR (L<4.50 H<1.90) PRIORITY DISEMBARKATION	0	4,49	0	1,89
A1	A1	MOTOR VEHICLE (L 4.50-4.99 H<1.90)	4,5	4,99	0	1,89
	A1Z	CAR (L 4.50-4.99 H<1.90) PRIORITY DISEMBARKATION	4,5	4,99	0	1,89
	A1H	PMR MOTOR VEHICLE (L<4.99 H<1.90)	0	4,99	0	1,89
A2	A2	MOTOR VEHICLE (L<4.99 H<2.80)	0	4,99	1,9	2,79
	A2H	PMR MOTOR VEHICLE (L<4.99 H<2.80)	0	4,99	1,9	2,79
A3	A3	MOTOR VEHICLE (L<4.99 H 2.80-4.20)	0	4,99	2,8	4,2
V1	V1	Large Vehicle (5-7.19 h<2.90)	5	7,19	0	2,89
	V1H	PMR Large Vehicle (5-7.19 h<2.90)	5	7,19	0	2,89
V2	V2	Large Vehicle (5-7.19 h2.90-4.20)	5	7,19	2,9	4,2
V3	V3	Large Vehicle (L7.20-8.99 H<4.20)	7,2	8,99	0	4,2
V4	V4	Large Vehicle (L9.00-12.00 H<4.20)	9	12	0	4,2
VR1	VR1	Vehicle with trailer (L<6.99 h<4.20)	0	6,99	0	4,2
VR2	VR2	Vehicle with trailer (L7.00-8.99 h<4.20)	7	8,99	0	4,2
VR3	VR3	Vehicle with trailer (L9.00-10.99 h<4.20)	9	10,99	0	4,2
VR4	VR4	Vehicle with trailer (L11.00-14.00 h<4.20)	11	14	0	4,2
BUS	BUS	BUS AND OTHER VEHICLES (L>12.00 H<4.20)	12	99,9	0	4,2
CAMPER	C1	CAMPER (L<9.00 H<4.20)	5	9	0	4,2
MOTORCYCLE	MOTO	MOTORCYCLES AND MOPEDS	/	/	/	/

 

For each category, the relevant fare is defined. During check-in and/or pre-boarding procedures, the Company reserves the right to verify the dimensions of the vehicle accompanying the Passenger and to apply the corresponding fares in the event of any discrepancy between the vehicle booked and the actual vehicle presented, without prejudice to the right to refuse boarding if the garage space is fully occupied; in such circumstances, the vehicle may be boarded on the first available subsequent sailing.

9.2 LPG- and methane-powered vehicles must be reported to the staff at the time of boarding. They will be parked in a dedicated section of the ferry garage.

9.3 In compliance with Provision no. 395 DGMMP of May 2026, issued by the Ministry of Transport of the People's Democratic Republic of Algeria, passengers are hereby informed that, for the 2026 summer season (from 15 June to 15 September), the following restrictions shall apply:

Port of Algiers:

• Boarding of vans (commercial vehicles and vehicles used for the carriage of goods) is prohibited.
• Boarding of new vehicles and vehicles less than three years old is prohibited.

Port of Béjaïa:

• Boarding of commercial vans and vehicles used for the carriage of goods is prohibited.

Compliance with this provision is mandatory for all passengers.

 

In compliance with Provision no. 937 DGMMP dated 6 May 2025, issued by the Ministry of Transport of the People's Democratic Republic of Algeria, which partially amended the previous Provision no. 1522/SDTMAA/DMM/DGMMP/SG/MT-2025 dated 17 April 2025, passengers are hereby informed that, for the 2025 summer season (from 15 June to 15 September), vehicles with more than 7 seats, not intended for export, are exceptionally authorised for boarding for large families.

In compliance with Provision no. 1539 DGMMP dated 18 June 2025, issued by the Ministry of Transport of the People's Democratic Republic of Algeria, and with reference to the previous Provision no. 1522/SDTMAA/DMM/DGMMP/SG/MT-2025 dated 17 April 2025, passengers are hereby informed that, for the 2025 summer season (from 15 June to 15 September), the disembarkation of commercial vans at the ports of Algiers and Béjaïa is not authorised.

9.4 Any Passenger intending to board a vehicle with electric or hybrid propulsion is strictly required to give prior notice thereof to the Company's Contact Center at the time of booking and, in any event, before the start of the journey.

The Shipper guarantees, under its sole responsibility, that the vehicle complies with the safety requirements of the SOLAS Convention (Chapters II-2 and VII) and the IMDG Code, and shall declare its correct classification.

• UN 3556: Vehicle powered by lithium-ion batteries.
• UN 3557: Vehicle powered by lithium metal batteries.
• UN 3558: Vehicle powered by sodium-ion batteries.
• UN 3166: Vehicles powered by an internal combustion engine or conventional hybrid propulsion.

For vehicles classified as UN 3166 and UN 3171 (battery-powered vehicles and equipment fitted with battery power supply), the Passenger/Shipper further declares, under his/her sole responsibility, that:

• the vehicle has been maintained and serviced in accordance with the manufacturer's requirements and maintenance schedules and has no outstanding maintenance work, repairs or safety recalls;
• the batteries installed in the vehicle are original or expressly authorised, certified or approved by the vehicle manufacturer;
• the vehicle has not been involved in accidents, fires, flooding, significant impacts or other events liable to compromise its safety for maritime transport purposes;
• the batteries have not suffered damage, deformation, punctures, abnormal overheating, liquid ingress or other events liable to compromise their integrity or operational safety;
• the above declarations are also deemed to be made by purchasing the travel ticket through the Company's online sales channels, completion of such purchase constituting express acceptance of these conditions and confirmation of the truthfulness of the information provided.

9.5 The proper completion and signing of the "Joint Declaration and Indemnity Form for Vehicles/Batteries" constitute an essential and mandatory prerequisite for the vehicle to access the parking areas and garage decks of the vessel. The said form may be downloaded from the Company's website on the "Before You Travel" page.

The Company may also require the Passenger to provide additional documentation or information suitable for proving the compliance of the vehicle and batteries with the declarations made pursuant to Article 9.4.

9.6 The Shipper assumes all risks associated with thermal instability (thermal runaway), short circuits or leakage of liquids from the batteries. The Shipper undertakes to indemnify and hold the Maritime Carrier harmless from any loss, damage to the vessel, penalty or remediation cost arising from the vehicle's non-compliance.

Such indemnity obligation shall also extend to damages or costs arising from inaccurate, incomplete, omitted or untruthful declarations provided by the Passenger at the time of booking, ticket purchase or vehicle boarding.

9.7 The Carrier and the Master of the vessel reserve the absolute right to refuse boarding (or to proceed with emergency disembarkation) if:

• The vessel designated for the journey is not certified or suitable for the carriage of such vehicles under the applicable safety regulations.
• The Passenger has failed to provide prior notice to the Contact Center.
• The visual inspection reveals anomalies (e.g. smoke, leaks, deformation or structural damage) or the vehicle fails to comply with the stowage and segregation provisions of Special Provisions (SP 961 / SP 962) of the IMDG Code.

The declarations required under Article 9.4 are missing, incomplete or untruthful, or there are reasonable doubts regarding the maintenance condition or integrity of the vehicle or batteries and their suitability for maritime transport.

9.8 Failure by the Passenger to provide the required notice shall release the Company from any liability and shall result in refusal of boarding, without entitlement to any indemnity or compensation, with the sole exception of a refund of the unused vehicle fare.

Pursuant to Article 422 of the Italian Navigation Code and the Visby Rules, the Carrier shall be exempt from any liability for damage caused by an inherent defect in the goods. In cases where residual liability remains with the Carrier, compensation shall be strictly limited to the statutory liability limits (Article 423 of the Italian Navigation Code).

Art. 10 RULES TO BE COMPLIED WITH BY PASSENGERS:

Passengers are required to adhere to the provisions of Italian and international laws, and the General Terms and Conditions for Passenger Transport (GTCPT) published on the website www.gnv.it and in any case displayed at GNV points of sale, as well as the instructions given by the Master of the ship. Furthermore, the Passenger is directly liable to the Company for all fines, harassment, fines and expenses to which the Company is subjected by the port, customs, health and / or any other authority of any country. In the event of an emergency, Passengers shall make themselves available to the Master and Officers and carry out the orders and instructions they receive in a disciplined manner. The above, it being understood that the GNV Company reserves the right to report the passenger who is responsible for the aforementioned behaviors if they integrate hypotheses of criminal or disciplinary offense, according to the applicable legislation.

10.1 The Passenger also undertakes to comply with the Sea carrier’s provisions against smoking in the ship’s interior spaces, as duly indicated.

10.2 Passengers are required, at their own expense, expense and responsibility to check, before boarding, the suitability of their identity documents and those relating to any accompanying vehicles, with the appropriate Police Authorities, in order to ascertain that they are suitable for entry into the country of landing and valid. The company will not reimburse those Passengers not authorized by the border police and / or by the company itself to embark or disembark, as they are found with documents not suitable for expatriation; the company reserves the right to claim against the Passenger for any costs and / or penalties it may receive as a result of the aforementioned circumstances.

The Passenger is liable for all damages, however caused by him or by persons or animals in his custody, to ship furnishings, to his appliances and accessories, to his equipment, as well as to other Passengers, to the Carrier's employees or to auxiliaries. of the latter.

If the passenger on board jeopardizes the safety of the trip, disturbs other passengers and the crew or behaves in any way in such a way as to cause them discomfort, hinders the crew in carrying out their duties, fails to comply with the provisions of the ship's captain and of him in charge of correct behavior on board or compliance with procedures; it may be subjected to the measures necessary to prevent or limit such behavior, including any coercive measures within the limits of the law, as well as to disembarkation or refusal to continue transport.

Grandi Navi Veloci reserves the right not to board on its ships passengers whose conducts infringed, on previous occasions/trips, the provisions in paragraph 10.4 of the General Terms and Conditions for Passenger Transport (GTCPT) in force.

 

Art. 11 TRANSPORT OF UNACCOMPANIED MINORS:

Passengers under the age of 14 cannot travel alone. They must be constantly supervised by their parents and / or adults who have their custody and cannot circulate on the ship without being accompanied. Under no circumstances will the Carrier be liable for damage to minors in violation of the above. If the minor travels entrusted to other persons, he must be provided with a declaration of indemnity for the sea carrier, with which the parents, or whoever exercises parental authority, declare to entrust the minor to a designated person, who will be responsible for it. all legal effects. This declaration must be accompanied by a photocopy of the valid identity document of each declarant. It is understood that the Passenger will have the burden of obtaining all the necessary documentation required by the country of destination and the Carrier assumes no responsibility in the event that such documentation is considered insufficient by the Authorities in the port of destination. We remind you that if the minor travels accompanied by only one parent, the written consent of the other parent and / or the legal guardian in charge is required for the expatriation.

11.1 Minors between the ages of 14 and 18 can travel alone, provided they have a written authorization from the parental authority that releases the Carrier from any liability.

 

Art. 12 PASSENGER'S HEALTH CONDITIONS:

The Commander has the right to refuse the passage to anyone who is, in his opinion and the Company itself, in physical or psychological conditions, such as to be deemed unsuitable to travel and / or to anyone who is under the effect of drugs, hallucinogens, alcohol , illness or infirmity, and the condition of which may represent a danger to themselves or to the safety of other Passengers. In all the above cases, the Passenger will not be entitled to compensation for damages and will in turn be liable for damage caused to the ship, to all its fittings and equipment, to third parties as well as to third party property. The acceptance of the Passenger on board by the Company shall not be considered as a waiver of any of its rights to subsequently assert its reservations on the conditions of the Passenger whether or not these were known by the Company at the time of boarding and / or departure of the ship.

12.1 In the event that the Master - even upon recommendation of the on-board doctor - considers that, for any justified reason, the presence on board of a Passenger jeopardises or could jeopardise his/her safety or that of other Passengers, the Master will be entitled to order the Passenger to disembark in any port. And also for this provision, the Passenger will not be entitled to ask the Company and/or the Carrier for any indemnity and/or damages compensation for the Master’s decisions.

 

Art.13 PASSENGERS WITH SPECIAL NEED FOR ASSISTANCE:

The transport of passengers with reduced mobility, disabilities, illnesses, or other conditions requiring special assistance must be communicated by sending documentation proving the right to such assistance, preferably between 5 days and 48 working hours before the scheduled departure, by filling out the form available at the following link: Assistance and Information Ferries. For specific cases, the request must be submitted no later than 5 working days before departure, as the ship is not equipped with personnel and/or facilities to provide individual substitute services, assistance, care, or similar support to passengers. Any assistance provided on board to passengers with special needs is offered free of charge. Passengers using wheelchairs or other mobility aids must bring them with them. Devices available on board will be offered until stock is exhausted, subject to the completion of the appropriate form.

PREGNANT WOMEN The passenger who knows she is pregnant is required to inform the ship's Command before boarding. In conditions of uncomplicated gestation, concluded the 6th month of pregnancy, it is necessary that the Passenger obtain a medical certificate attesting the suitability to face the sea voyage, to be presented to the ship's officer who requests it, and they must also fill in the appropriate indemnity downloadable from the website www.gnv.it, or at the GNV ticket office, or by contacting the Grandi Navi Veloci Contact Center at +39 010.2094591. For other cases, the pregnant Passenger must have a medical certificate authorizing the trip regardless of the month of pregnancy. However, the Captain has the final say as per art. 12 above.

 

Art. 14 EXPLOSIVES, FLAMMABLES AND DANGEROUS MATERIALS:

It is strictly forbidden for the Passenger to include industrial residues or substances that are explosive and / or flammable or otherwise dangerous for the safety of the ship, cargo or the safety of other Passengers and crew members. In the event of an ascertained violation of this prohibition, the Captain is authorized to seize or destroy such substances without the Passenger being able to claim any compensation. The Passenger will also be held responsible for the consequences resulting from the infringement of this prohibition.

14.1 It is strictly forbidden to ignite gas or electric stoves, irons and all tools that may have an open flame throughout the ship. In case of seizure of the aforementioned instruments, they will not be returned and nothing can be requested as compensation from the shipping carrier. The Ship Command will have the right to take these instruments and disembark them, reserving the right to file a complaint with the competent Authorities. Furthermore, the right of the shipping carrier to retaliate for any injury and / or damage to the ship and / or crew remains unaffected.

 

Art. 15 WEAPONS:

Passengers upon boarding are obliged to hand over all sidearms and / or firearms in their possession to the Captain for custody. In the event of non-compliance, offenders will be liable to confiscate their weapons and be referred to the competent judicial authority.

 

Art. 16 LUGGAGE:

Baggage not delivered to the carrier must contain exclusively personal effects of the Passenger. All valuables, jewelery, cash, traveler's checks, etc. they can be deposited in the special safety boxes of the ship or, in their absence, delivered in a closed and sealed envelope to the Purser who will issue a receipt for this envelope without checking its contents. If it is ascertained that items not for personal use are contained in the baggage not delivered to the carrier, the Passenger will have to pay triple the fare for the transport of the items themselves, in addition to compensation for any damage. In any case, it is agreed that even for baggage and objects not delivered to the carrier, the carrier's liability is limited to the maximum amount resulting from any written declaration of value issued by the Passenger, provided that the latter has paid the higher freight. Otherwise, the limit of art. 412 of the Navigation Code shall be applied.

16.1 Only two items containing personal effects (clothing only) are allowed as hand baggage allowance. The excess hand baggage can be stowed in a container by paying Euro 20.00 per piece on the lines to and from Tunisia.

16.2 Excess baggage (used household goods, used appliances, used furniture etc.) not transported on the roof of the car at the time of boarding, can be stowed in a container made available by the company by paying Euro 40.00 per piece on the lines to and from Tunisia. It is not allowed to import appliances that do not comply with EEC directives from Tunisia and / or Morocco.

 

Art. 17. LOSS AND / OR DAMAGE OF BAGGAGE AND EFFECTS:

PERSONAL OR VEHICLE: the loss and / or damage of baggage and other personal effects or of the vehicle accompanying the Passenger must be reported by the Passenger to the ship's Command or to the agents and / or officers of the Company in the port of disembarkation - under penalty of forfeiture - at the time of delivery in the case of apparent loss or damage or within three days of delivery in the case of non-apparent loss or damage. For baggage and items not delivered by the Passenger to the carrier, the latter is not responsible for loss and / or damage unless the Passenger proves that the same have been caused by a cause attributable to the carrier itself. However, the carrier is not liable for damages and / or failures attributable to vandalism and / or malicious acts of third parties.

 

Art. 18 PETS:

The transport of small pets (cats, dogs, etc. as defined by Reg. EU 576/2013 - Annex Part I A.) accompanying Passengers is allowed on condition that they have a certificate of good health, are driven with a leash and muzzle and that the relative ticket has been purchased. As required by Reg. EU 576/2013 Art. 5 pets (of the species listed in Annex I Part A) may accompany the owner or person authorized by him in a number not exceeding 5. In order to comply with the hygiene and health regulations, pets, when accepted by the Company, must travel either in dedicated cabins (maximum number allowed is 2 animals per cabin) or in the kennel or cattery. The person traveling with a pet is required to present the identification document required for any non-commercial transport. The Passenger using the "four-legged friends" cabin is responsible for the conduct of the animal for the entire duration of the trip.
Without prejudice to the provisions of these General Conditions of Carriage, the Company may designate and regulate specific, appropriately signposted areas of the vessel in which dogs are permitted to be present and remain, in compliance with the conditions and operating procedures established in the specific Regulation governing the carriage and presence of animals on board. This Regulation forms an integral and substantive part of these General Conditions of Carriage, may be consulted on the Company’s website at www.gnv.it and is made available to the Passenger before the purchase of the ticket. By purchasing a ticket providing for the carriage of an animal on board, the Passenger declares that they have read the Regulation and fully accept its contents, undertaking to comply with it and to ensure compliance with it throughout the entire journey.
Animals may access the areas of the vessel that may be authorised by the Company only subject to strict compliance with the requirements set out in the aforementioned Regulation. The Company reserves the right to restrict, modify or withdraw access to such areas for operational, safety, hygiene and health, or public-order reasons, without this giving rise to any entitlement to a refund or compensation.
As a partial exception to the foregoing, guide dogs in service to accompany the blind Passenger and Civil Protection dogs with appropriate certification and in service are allowed to enter the ship premises. Passengers are responsible for any damage caused to property or to third parties by their animals. The carrier declines any responsibility for any seizure or killing of animals by the Health Authorities of the port of landing / embarkation, as well as for damage to animals, for flight, loss or death of the same occurring during transport or during embarkation and disembarkation. , unless proven cases of willful misconduct and / or fault attributable to the carrier. The Passenger is however always required to behave appropriately and diligently in order to avoid and / or prevent such problems. The Passenger is also required to verify that the animals transported are in compliance with all the health documentation required at the time of travel by the regulations in force from / to the port of destination. The GNV Company will not reimburse those Passengers not authorized by the Border Police and / or by the Health Authority and / or by the Company itself to embark and / or disembark, as they do not have suitable health certification for their pet.

 

Art. 19 INFORMATION ABOUT PASSENGERS:

Upon boarding, passengers are required to report any need for assistance or special care referred to in Article 13.

Passengers are also required to communicate their personal details, including: surname and first name in full (in compliance with Ministerial Decree , already at the time of booking  83 / T 20/6/2007 of the Ministry of Transport), date of birth, sex, age category (infant, child, adult).   The Passenger is obliged to communicate any changes in personal data if different between the time of booking and the time of boarding.   Personal data are collected in accordance with the Law Decree nr. 251 of 13.10.1999 to implement the EEC Directive 98/41 of 18.06.1998, the regulations relating to the application of the ISPS code on anti-terrorism regulations, as well as in compliance to the provisions of European Regulation 2016/679 (GDPR) on privacy and, again, by Legislative Decree nr. 196/2003 on privacy.

During the booking phase, the Passenger will be asked to indicate his / her mobile telephone number and e-mail address. Any cancellations and / or changes will be communicated to the passenger via the telephone number provided at the time of booking (also via SMS). GNV is not responsible for the impossibility of telephone contact in case of lack of number, unreachable number, wrong number.

Important: Effective January 1st, 2025, a passport with a minimum of three months validity will be required for entry into Tunisia.

The carrier has the right to use the personal data provided by the Passenger, including information regarding purchases, for the purpose of:

• make a reservation and / or issue a ticket;

• provide transport and related services;

• accounting, invoicing, auditing;

• verify and check credit cards and other payment cards;

• information notices relating to the trip purchased (for example in the event of schedule changes and / or cancellations) • immigration checks;

• control, safety, health, administrative and legal purposes;

• marketing activities, market research, statistical analysis, development of new services (which will be put in place only with the Passenger's consent or for which the carrier gives the same the right to be excluded).

The Passenger, exclusively for the purposes indicated above, authorizes the carrier to use and, where necessary, transmit the personal data provided to:

• to port and commercial agents of the carrier limited to the provision of services for the journey purchased;

• States and public bodies, where required and in compliance with applicable law.

 

Art.20 APPLICABLE LAW AND JURISDICTION:

The transport contract for Passengers, their baggage and accompanying vehicles is governed by the Navigation Code, by Regulation (EU) No. 1177/2010, by the SOLAS Regulation and interpreted in accordance with Italian law. For any dispute arising from the interpretation and / or execution of the transport contract, the Court will be exclusively competent, at the choice of the plaintiff, the place of residence or headquarters of the defendant. In the case of a Passenger resident in Italy who holds the status of consumer pursuant to the Italian legislation in force, the place of residence or domicile will be exclusively competent.