FAQs myGNV Program
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How do points get added to MyGNV cards?
When entering the myGNV code during online booking or communicating it to the Contact Center operator or travel agency, the customer earns 1 point for every €10 spent on the ticket.
If the customer forgets to enter or communicate the myGNV code at the time of purchase, points can be requested within 30 days of the departure date in the personal area of the website https://mygnv.gnv.it/#/login.
Can I get credit for points if I already purchased my ticket?
If the customer forgets to enter or communicate the myGNV code at the time of purchase, points can be requested within 30 days of the departure date in the personal area of the website https://mygnv.gnv.it/#/login.
How can I transfer loyalty card points to another card?
Points are attributed to the individual customer code.
One person cannot participate with more than one code and it is not possible to transfer points accumulated to another card.
How do I request myGNV programme awards?
Once customers have reached the number of points set forth in the regulations, they can request awards by purchasing the ticket through the Contact Center or travel agency.
The regulation is available in the reserved area of myGNV.
The ticket purchased using awards cannot be placed in pre-sale.