We renew our commitment to ensure security and flexibility
To keep a strong focus on your needs and continue to work to ensure safety at every stage of the journey, GNV renews its flexible trade policy!
Booking by 07/02/22 for trips from February to September 2022, on all lines operated by GNV you will have:
- MORE FLEXIBILITY in purchasing and scheduling your trip, thanks to the elimination of cancellation fees* (up to 7 days before departure) on all lines and replacement fees* exclusively on lines to/from Balearic Islands and/from Albania (If you change your ticket, you will only pay for any difference in the fare of the new booking, due, for example, to: change dates, added meals, people, etc.).
- The possibility to buy in Pre-sale mode* in advance of a LOWER amount, reduced from 30% to 10% of the total ticket (minimum 50,00 €).The pre-sale cannot be changed or cancelled and failure to confirm the departure results in the loss of the amount paid. Cancellation fees applied to pre-sales will depend on the policies in force at the time of the final balance.
*For tickets issued from 25/10/21 to 8/11/21, for journeys from February to September 2022 on all lines, cancellation fees are eliminated up to 4 days before departure.
Do you still have the REFUND COUPON for cancelled Covid emergency trips? By booking by 01 July 2022, in addition to the new commercial policy conditions, you can plan your next trip with the following new benefits:
- Use the coupon for 120%** of its value.
- Transfer the coupon to another name: you can do it for free by booking through our Contact Center
- Buy a new pre-sale using the coupon.
Any credits due to tariff differences will be refunded with the generation of a new redemption coupon. **
We remind you that the aforementioned Refund Coupons*** have been made available for all tickets and presales that have been cancelled by the Customer in the context of the Covid19 pandemic emergency or otherwise cancelled by the Company in the same period of time. The refund Coupon is valid for the total amount of the trip, including the return if present, to be redeemed within 18 months from the date of issue, on all routes, always subject to availability.
Notes: *For more information and to know the policies of all lines of the Company, check the General Conditions** In case of cancellation, 20% of hyper-enhancement will not be returned. ***The difference is calculated on the basis of the original coupon amount **** Check on the page https://www.gnv.it/en/prenota-sereno/refund terms and conditions of refunds for cancellation or cancellation of travel in the period 11.3.2020 - 30.9.2020.