General conditions of on-line purchase
By booking a ticket, the passenger undertakes to read and comply with the conditions referred to above in full.
To book on-line you need to have your email address and credit card to hand, and access to a printer for printing your tickets, which will be sent to you by email on completion of the transaction.
On each ticket it is possible to book up to a maximum of 8 passengers (adults + children) and 2 vehicles, including cars, motorcycles and categories charged per linear metre (campers/caravans/trailers).
As departures are subject to variation, it is advisable to check the actual departure time of the ship by consulting the on-line calendar, which is updated in real time.
A reference number does not constitute a ticket and is not valid for the purpose of boarding. Passengers arriving without a print-out of the internet-tkt sent to them by email shall be obliged to buy a new ticket.
At the time of check-in, Grandi Navi Veloci SpA reserves the right to make appropriate checks relating to the purchase of tickets by credit card.
GNV accepts no responsibility for unauthorised or undue use of the Customer’s credit card or for any loss or damage that the Customer may incur as a result of transactions made with the credit card which are beyond the company’s control. Failure to pay the amounts due within the established terms shall result in termination of the contract in accordance with art. 1456 of the Italian civil code, notwithstanding compensation for losses incurred by GNV.