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Coronavirus Emergency GNV Policy

Frequent questions (FAQ) about operations change and journeys’ cancellation due to COVID-19 emergency

Extraordinary measures COVID-19 taken to guarantee safety and comfort of passengers

Until October 7, there is a ban on entry and transit to Italy for those who in the fourteen days before stayed or transited in these 13 countries: Armenia, Bahrain, Bangladesh, Brazil, Bosnia and Herzegovina, Chile, Kosovo, Kuwait, North Macedonia, Moldova, Montenegro, Oman, Panama, Peru,Dominican Republic, Serbia, Colombia

From September 8th, it is allowed to enter the national territory to reach domicile/ home/ residence of a person, even non-cohabiting, with whom there is a proven and stable emotional relationship.With regard to France, it should be noted that (as ordered by the Ordinance of the Minister of Health of 21 September 2020, in force from the day following its publication in the Official Journal): those entering Italy from Auvergne-Rhône-Alpes, Corsica, Hauts-de-France, Ilŏ -de-France, New Aquitaine, Occitania, Provence-Alpes-Côte d'Azur (attached map), in addition to completing a self-declaration, must also:

  • provide evidence that, within 72 hours prior to entry into the national territory, they have undergone a molecular or antigenic test by means of buffering and negative results;

alternatively

  • undergo a molecular or antigenic test, to be carried out by buffering, on arrival at the airport, port or border location (where possible) or within 48 hours of entry into the national territory at the local health holding of reference

Up-to-dated information about GNV routes:

Lines to and from Sicily

All persons who intend to embark on airlines or shipping lines to Sicily, who are not resident or domiciled in the region, are required to register at the following link, for the sole purpose of monitoring entries and stays throughout the region: https://siciliasicura.costruiresalute.it/register

Lines to /from Sardinia

From Monday, September 14, passengers arriving on the island must fill in and send only electronically as part of the digital procedures of the one-stop-shop services of the Autonomous Region of Sardinia, in accordance with the section "Nuovo Coronavirus" of the home page of the institutional site of the region of Sardinia (www.regione.sardegna.it) or through the application "Sardegna Sicura". Each passenger must present a copy of the registration receipt together with his boarding pass and a valid identity document. The registration may also include the registration of dependent minors.

Lines to/from Morocco

As stated by the Ministry of Foreign Affairs of the Kingdom of Morocco:

The following may enter Moroccan territory:

  • Moroccan nationals who are abroad, foreigners resident in Morocco (holders of residence permits), diplomats in regular service in Morocco and their family members.
  • Holders of foreign passport, valid Moroccan passport, accompanied by residence card or CNIE.
  • Foreign citizens who do not require a visa to enter Morocco could only  to enter Moroccan territory  upon presentation of an invitation by a Moroccan company from 5th September or a confirmation of a hotel reservation from from 6th September

The only maritime access routes are through the ports of Sète in France and Genoa in Italy.

Telephone number of reference:

  • Le Centre d’Appel (+212.537. 66.33.00), Cellule de crise (+212.666.89.11.05, +212.662.01.34.36, +212.537.67.6218), del Ministère des Affaires étrangères, de la Coopération Africaine et des Marocains Résidant à l’étranger.
  • The Ministry of Health has made available the Allo device to the following number 0801004747 for any other application related to the health section.

Requirements for lines  from Italy/France to Morocco

It is necessary to report at  check-in desks with a copy report of the serological test and negative PCR test (buffer) carried out at the maximum 48 hours before embarkation.

Click here to see the centers where you can have  the test in the Piedmont region.

In case of lack of both requirements please do NOT go to the port, as boarding will be denied.

Children up to and including 11 years of age should not submit PCR (buffering) and serological tests.

These provisions will remain in force until 15 October 2020.

Requirements for lines from Morocco to France

It is necessary to report at check-in desks  with a copy report of the negative PCR test (buffer) carried out at the maximum 72 hours before embarkation.

As communicated by the Authorities, boarding will be denied to those who arrive at the port without testing PCR (negative) made within 72 hours before departure. In the absence of this requirement please do NOT go to the port.

These provisions will remain in force until 15 October 2020 

Requirements lines from Morocco to Italy

Passengers from countries extra EU are allowed to enter Italy  with obligation of fiduciary isolation (the fiduciary isolation consists of a period of 14 days spent in the house).

Passengers must complete the self-certification form (https://info.gnv.it/doc/) and be handed over to the carrier at check-in in in triplicate.

Travelers are not allowed without their own vehicles on arrival, therefore will be denied boarding to those who have declared the use of public transport in self-certification.

These provisions will remain in force until 07 October 2020.

For all passengers intending to travel by ferry from Morocco and Tunisia and, with transhipment on another vessel, to follow their journey to another Italian destination, in accordance with the regulations in force for the management of the Covid19 pandemic, it is mandatory that:

  • have a private vehicle to reach its final destination;
  • Book the continuation trip by ferry to its final destination with accommodation in cabin

During the domestic journey, it is compulsory to stay in the cabin, with prepackaged meals to be consumed  inside the cabin; this  in compliance with the health protocol established by the competent authorities and adopted by the GNV carrier.

The obligation of fiduciary isolation does not apply to:

  • crew of means of transport;
  • travelling staff;
  • who enters for proven employment, if he is a national or resident in one of the following countries: Italy, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden and Hungary, Iceland, Liechtenstein, Norway, Switzerland, Andorra, Monaco, Republic of San Marino, Vatican City State, United Kingdom of Great Britain and Northern Ireland);
  • health personnel entering Italy for the exercise of health professions;
  • cross-border workers entering and leaving to go to work and return home;
  • personnel from companies with head or secondary offices in Italy who return to Italy after travel abroad for work of no more than 120 hours (5 days);
  • officials and other servants of the European Union, of international organisations, staff of diplomatic missions and consulates, military personnel in the performance of their duties;
  • pupils and students who are studying in a State other than that in which they live and who return home at least once a week;
  • short stay in Italy (up to 120 hours in total) for reasons of work, health or absolute urgency;
  • airport transit;
  • transit of no more than 36 total hours to reach your country of residence (for example, entering Italy with a ferry from Greece to continue by car to your home in Germany).

Lines to and from Tunisia

Requirements lines from Italy to Tunisia

Since 1 July 2020, travel is subject to restrictions imposed by the Tunisian Government, according to the latest provisions of the Health Ministry, three groups of countries have been identified:

  • GREEN (including Italy and Germany): no restrictions on travel. From 26 August 2020 is required a negative RT-PCR test carried out 72 hours before ship's departure
  • ORANGES:(Starting from 28/09/2020 required from Italy and Germany as well).(France, Belgium, Switzerland and Spain) required negative RT-PCR test 72 hours before departure ship + quarantine 14 days at home (hotel if tourists). Possibility to exit quarantine after 6 days if negative RT-PCR test submitted
  • RED: (Starting from 28/09/2020 also for France, Belgium, Holland, Austria, Switzerland and United Kingdom) allowed tourists (only Tunisians resident in these countries), required negative RT-PCR test 72 hours before departure ship + quarantine 7 days in dedicated facility at the passenger’s expense + 7 days additional quarantine at home.

Click here to see the centers where you can have  the test

The assessment of the trip will be considered the country of residence of the passenger, who must in any case fill out a form on his health at check-in before starting the trip 

List of countries

Starting from 28/09/2020 the countrie list will be the following

List of countries

Requirements lines from Tunisia to Italy

Passengers from countries extra EU are allowed to enter Italy  with obligation of fiduciary isolation (the fiduciary isolation consists of a period of 14 days spent in the house).

Passengers must complete the self-certification form (https://info.gnv.it/doc/) and be handed over to the carrier at check-in in in triplicate.

Travelers are not allowed without their own vehicles on arrival, therefore will be denied boarding to those who have declared the use of public transport in self-certification.

These provisions will remain in force until 07 October 2020.

For all passengers intending to travel by ferry from Morocco and Tunisia and, with transhipment on another vessel, to follow their journey to another Italian destination, in accordance with the regulations in force for the management of the Covid19 pandemic, it is mandatory that:

  • have a private vehicle to reach its final destination;
  • Book the continuation trip by ferry to its final destination with accommodation in cabin

During the domestic journey, it is compulsory to stay in the cabin, with prepackaged meals to be consumed  inside the cabin; this  in compliance with the health protocol established by the competent authorities and adopted by the GNV carrier.

The obligation of fiduciary isolation does not apply to:

  • crew of means of transport;
  • travelling staff;
  • who enters for proven employment, if he is a national or resident in one of the following countries: Italy, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden and Hungary, Iceland, Liechtenstein, Norway, Switzerland, Andorra, Monaco, Republic of San Marino, Vatican City State, United Kingdom of Great Britain and Northern Ireland);
  • health personnel entering Italy for the exercise of health professions;
  • cross-border workers entering and leaving to go to work and return home;
  • personnel from companies with head or secondary offices in Italy who return to Italy after travel abroad for work of no more than 120 hours (5 days);
  • officials and other servants of the European Union, of international organisations, staff of diplomatic missions and consulates, military personnel in the performance of their duties;
  • pupils and students who are studying in a State other than that in which they live and who return home at least once a week;
  • short stay in Italy (up to 120 hours in total) for reasons of work, health or absolute urgency;
  • airport transit;
  • transit of no more than 36 total hours to reach your country of residence (for example, entering Italy with a ferry from Greece to continue by car to your home in Germany).

For more info: https://ambtunisi.esteri.it/ambasciata_tunisi/it/ambasciata/news/dall_ambasciata/2020/03/aggiornamenti-sul-coronavirus-covid.html

Lines to and from Albania

Requirements BARI-DURRES:

Since June 23rd , passengers journesy form Bari to Durres are opened againg for  Albanian citizens with Albanian passport.

For all the others, until October the 7th it is possible to travel only for proven work needs, of absolute urgency or for health reasons. In any case, it is allowed to return to your home, home or residence (art. 6 paragraph 2 of the dpcm 11/06/20 and subsequent order of 30/06/20) and issued by press release of C.d.M nr 59 - 30/07/20.

http://www.governo.it/it/articolo/comunicato-stampa-del-consiglio-dei-ministri-n-59/15002

Requirements DURRES-BARI:

From 23rd  of June to 7th of October European and Albanian citizens with permanent residence in Italy and in any case equipped with self-certification can travel from Durres to Bari. (click here to download)

For more info: https://ambtirana.esteri.it/ambasciata_tirana/it/ambasciata/news/dall_ambasciata/2020/06/aggiornamento-in-merito-alla-riapertura.html

From September 8th, it is allowed to enter the national territory to reach domicile/ home/ residence of a person, even non-cohabiting, with whom there is a proven and stable emotional relationship.

Lines to and from Spain

Requirements for the Genoa Barcelona line:

From the 21st of June, journey from Spain to Italy are not subject to any restrictions. It remain the obbligation to comply with measures adopted to refrain the contagion

It is also allowed to enter Spain without the obligation of fiduciary isolation and without the need to motivate the reason of the journeyl for citizens of other countries or provided with certain requirements, available on the website of the Italian Embassy  in Madrid.

Anyone arriving in Spain from abroad (including from the EU), by air or sea, is subjected to a health check before entering the country. In particular: body temperature control, documentary control and control over the status of the passenger.

As far as documentary checks are concerned, passengers arriving from abroad (including from other EU countries) must complete a "public health form" prior to travel via the Spain Travel Health website or the Spain Travel Health-appSPTH, obtaining a QR code to be presented (on a mobile or printed device) upon arrival in Spain. Alternatively, you can complete the questionnaire in paper form provided by the transport companies.

For more information, visit the Embassy of Italy website in Madrid.

Requirements for Barcelona Genoa line:

From  August 13th is mandatory for passengers   travelling  from Spain to Italy to fill in the form (https://info.gnv.it/doc/) to be delivered to the carrier at check-in in in triplicate.

Following the Ordinance of the Ministry of Health for entries from Spain to Italy; from 13/08/2020 the following preventive measures apply, alternatives among them:

  • an obligation to present to the carrier at embarkation and to any person responsible for carrying out checks on the attestation that he has undergone a molecular or antigenic test within 72 hours prior to entering the national territory, carried out by buffering and negative result.
  • an obligation to undergo a molecular or antigenic test, to be carried out by buffering, at the time of arrival at the airport, port or border location, where possible, or within 48 hours of entry into the national territory at the local health holding of reference; waiting to be tested at the local health establishment of reference, persons shall be placed in fiduciary isolation at their home or residence.

Cancelation ticket

Cancellation and ticket change In this moment of emergency, GNV has introduced some innovations in its cancellation policy, maintaining a strong focus on its customers, sustainability and continuity of services provided. In particular, three possible alternatives have been identified:

  1. For all tickets and pre-sales that have been issued before 8 June 2020 and that have been or will be cancelled by the Company or the Customer, it will be possible to receive a refund coupon valid for the total amount of the journey, including the return if existing, to be redeemed by 15 October 2021 for journeys by 15 October 2021, on all routes, always subject to availability. These rules are by way of derogation from the current transport conditions.

    The refund coupon is also valid for:
    • pre-sales confirmations made after 8 June 2020 but activated before this date;
    • cancellation of a ticket issued after 8 June 2020 but regarding a change or alteration of a previously issued ticket.

    Please note: The refund coupon is nominative and non-transferable. It is also not applicable to pre-sales and options already issued.

    The ticket issued with the coupon is not modifiable. The coupon is not refundable. The coupon included in pre-sales and/or options not converted into tickets cannot be reused.

     

  2. For all tickets and pre-sales that have been or are cancelled by the Company for reasons related to health emergency regardless of the date of issue, customers will receive a refund coupon as per the conditions indicated in point 1.

  3. All the tickets and pre-sales issued and cancelled by the Customer after 8 June 2020, will be reimbursed according to the penalties provided in case of cancellation as stated in the General Conditions of Passenger Transport of the Company https://www.gnv.it/en/general-conditions.html