What can you do after you've purchased your ticket

Everything there is to know should you wish to carry out a transaction after having purchased your GNV ferry ticket.

  • How do I change the details on a ticket?
  • What is the procedure for cancelling a ticket?
  • Can I pay for my booking after boarding?
  • I've received a text message informing me of an operational change that I don't understand.
  • Why am I not entitled to a refund on the real price if the ticket decreases?


How do I change the details on a ticket?

Click here to get details on of accommodation policies

What is the procedure for cancelling a ticket?

Click here for details on cancellation policies

Can I pay for my booking after boarding?

No. Payment must take place at the time of ticket purchase.

I've received a text message informing me of an operational change that I don't understand.

Contact GNV on +39 (0)10 2094599, ensuring you provide your ticket number: our operators will provide you with all the necessary information.

Why am I not entitled to a refund on the real price if the ticket decreases?

Our General Transport Conditions do not cover this type of reimbursement.

Didn't find the answer you were looking for? Call the GNV Contact Centre on +39 (0)10 2094591